cPanel email not received by hotmail and gmail

badolm

• July 18, 2016 13:38

When i send a email created at account created at cpanel, to hotmail or outlook.com those servers never receive my emails . Checked blackilists...and nothing...no returning mensage error. Godaddy (my host) says that they can do nothing...instead they try to sell a 365 email.... Something to workaround that problem?

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  cPanelMichael

  • July 18, 2016 19:02

  Hello, Please ensure you are following the guidelines on the following document:

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  badolm

  • July 18, 2016 23:28

  Hello, Please ensure you are following the guidelines on the following document:

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  NOC_Serverpoint

  • July 18, 2016 23:54

  Hello, Check if you have a rDNS set properly for your server and also double check if the emails delivered to the SPAM folder of Gmail / Hotmail. Once the rDNS is set and its live, try sending the emails and it should be fine.

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  badolm

  • July 19, 2016 00:24

  Hi tks, I have a shared host at godaddy, i can add a record but dont know how to get something different of that: Is that corrected ?
  FCrDNS test result: 107.180.57.xxx resolved to ip-107-180-57-xxx.ip.secureserver.net. ip-107-180-57-xxx.ip.secureserver.net resolved to 107.180.57.xxx; rDNS if forward confirmed. Dynamic IP test result: ip-107-180-57-xxx.ip.secureserver.net looks like dynamic IP address or PTR record looks like generic.
  

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  cPanelMichael

  • July 24, 2016 21:00

  I have a shared host at godaddy, i can add a record but dont know how to get something different of that:

  
  You should report this issue to your web hosting provider. Without root access, you don't have permission to adjust settings such as RDNS or permission view /var/log/exim_mainlog for additional logging information. Thank you.

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  badolm

  • July 27, 2016 12:38

  You should report this issue to your web hosting provider. Without root access, you don't have permission to adjust settings such as RDNS or permission view /var/log/exim_mainlog for additional logging information. Thank you.

  
  Ok I understand ! Thank you for your time!

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  leobatto

  • October 05, 2016 22:03

  Ok I understand ! Thank you for your time!

  
  Hey! how do you solve it?? I have the same problem...

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  cPanelMichael

  • October 05, 2016 22:34

  Hey! how do you solve it?? I have the same problem...

  
  Could you provide a description of the specific issue you are facing? Thanks!

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