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Segfault at libperl.so

Comments

8 comments

  • cPanelMichael
    Hello, Are you encountering any additional issues on the system? I suggest reaching out to your data center or hosting provider to have them verify there are no hardware issues on your system (e.g. bad RAM). Thank you.
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  • Rakaris Bakaris
    Hello, Are you encountering any additional issues on the system? I suggest reaching out to your data center or hosting provider to have them verify there are no hardware issues on your system (e.g. bad RAM). Thank you.

    Not. I have not got any other issues. I think that this is not hardware related. I had the same events on old server on other data center. The server is not online for a time, so I can't show live system. I was able to reproduce the issue with root user by opening some account's webmail for first time after root is logged in.
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  • cPanelMichael
    I was able to reproduce the issue with root user by opening some account's webmail for first time after root is logged in.

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.
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  • Rakaris Bakaris
    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

    Hello! Ticket id is 7609829.
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  • glucz
    Was there a solution to this? I see this message on several servers. Maybe it is related to somone attacking the webmail service (DOS). I usually see higher loads when this happens.
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  • cPanelMichael
    Hello, The reported issue is addressed with internal case CPANEL-6604 as part of cPanel version 58.0.13: Fixed case CPANEL-6604: cpsrvd: avoid segfaults when running webmail. Information about how to update cPanel/WHM is available on the following document:
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  • nisamudeen97
    Hi, I have noticed the same error with Cpanel RELEASE 11.62.0.17. Is the same issue again reported with 11.62 ? [308724.625824] /usr/local/cpan[25032]: segfault at 7ffffefeffd8 ip 00007f1d589ab888 sp 00007ffffefeffe0 error 6 in libperl.so[7f1d588f0000+18a000]
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  • cPanelMichael
    Hi, I have noticed the same error with Cpanel RELEASE 11.62.0.17. Is the same issue again reported with 11.62 ? [308724.625824] /usr/local/cpan[25032]: segfault at 7ffffefeffd8 ip 00007f1d589ab888 sp 00007ffffefeffe0 error 6 in libperl.so[7f1d588f0000+18a000]

    Hello, Could you open a support ticket using the link in my signature so we can take a closer look at the affected system? You can post the ticket number here so we can update this thread with the outcome. Thank you.
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