Determining why account was suspended

Donovan Brooke

• August 02, 2016 11:58

Hello, for some reason, an account became suspended. I'm a newer cpanel admin, so maybe this is common or happens for a reason? WHM version 54 (build 28) I unsuspended the user in WHM: --------------------------------------------- Changing shell for hmbuser. Shell changed. Unlocking password for user hmbuser. passwd: Success Unsuspending websites... Unsuspending FTP accounts... Updating FTP passwords for hmbuser FTP password files updated. FTP vhost passwords synced hmbuser's account is now active Unsuspending mysql users hmbuser's account has been unsuspended ------------------------------------------------- My question.. why was the account or user suspended in the first place. As far as I know, I'm the only admin... and as an admin, I don't feel good about things that get suspended on their own. ;-) TIA, Donovan

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  cPanelMichael

  • August 02, 2016 17:21

  My question.. why was the account or user suspended in the first place. As far as I know, I'm the only admin... and as an admin, I don't feel good about things that get suspended on their own. ;-)

  
  Hello, Have you installed any third-party plugins or billing applications that can suspend an account? If not, do you notice any entries in your /root/.bash_history file or in /usr/local/cpanel/logs/access_log that suggests an administrator suspended an account? Thank you.

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  Donovan Brooke

  • August 03, 2016 16:12

  Hi, nothing that I could see. Maybe I suspended the account in my sleep? :-)

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  cPanelMichael

  • August 03, 2016 17:23

  Feel free to open a support ticket using the link in my signature if you would like us to take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  senthu

  • February 13, 2020 17:51

  Feel free to open a support ticket using the link in my signature if you would like us to take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

  
  Hi I have same kind of issue. No any logs. But once we do suspend and unsuspend, The issue is sort it out. But we need to know the root cause of this issue. Thanks

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  cPanelLauren

  • February 13, 2020 21:33

  Hi I have same kind of issue. No any logs. But once we do suspend and unsuspend, The issue is sort it out. But we need to know the root cause of this issue. Thanks

  
  I'd suggest you please open a ticket using the link in my signature. Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!

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