Update to 11.58.02 has high CPU with queueprocd command

Joseph Yanni

• August 03, 2016 00:04

Issue: After updating to CPanel 11.58.02 and then reboot, I notice the process "queueprocd - pr" utilizing the CPU at at almost 100%. This does not appear normal unless otherwise. Also, I am not seeing any other issues reported in /var/log/message. Please advise. TIA. Screenshot of top command: 39151 OS/CPanel Info:
root@chaos [~]# grep '' /etc/redhat-release /usr/local/cpanel/version /var/cpanel/envtype ; grep CPANEL= /etc/cpupdate.conf ; httpd -v ; php -v ; mysql -V /etc/redhat-release:CentOS Linux release 7.2.1511 (Core) /usr/local/cpanel/version:11.58.0.12 /var/cpanel/envtype:kvm CPANEL=release Server version: Apache/2.4.18 (Unix) Server built: May 19 2016 19:10:35 Cpanel::Easy::Apache v3.32.13 rev9999 PHP 5.6.21 (cli) (built: May 19 2016 19:21:02) Copyright (c) 1997-2016 The PHP Group Zend Engine v2.6.0, Copyright (c) 1998-2016 Zend Technologies with the ionCube PHP Loader (enabled) + Intrusion Protection from ioncube24.com (unconfigured) v5.1.1, Copyright (c) 2002-2016, by ionCube Ltd. mysql Ver 14.14 Distrib 5.5.50, for Linux (x86_64) using readline 5.1

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  cPanelMichael

  • August 03, 2016 14:28

  Hello, Could you verify if the process continues to use large amounts of CPU? If so, note the task queue system stores the queue of tasks as YAML files in the /var/cpanel/taskqueue directory. Could you review the YAML files in this directory and let us know if a high number of tasks are queued? Keep in mind these files can sometimes contain account-specific data, so it's important to be careful if you post the contents here. Thank you.

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  StephaneB

  • October 21, 2016 17:01

  I have the exact same issue. Here is the content from /var/cpanel/taskqueue/servers_queue.json: ["TaskQueue","3",{"paused":0,"max_running":"3","nextid":293,"processing_queue":[],"defer_obj":{},"def_child_to":3600,"waiting_queue":[],"def_task_to":60,"max_task_to":300,"deferral_queue":[]}]

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  cPanelMichael

  • November 01, 2016 20:45

  Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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