Cannot access WHM after installation

HI, This is my first attemt to install Cpanel. using centos 6.5 When I go to 192.168.1.5:2087 it tells me the web page can't be displayed. I checked the error_log and I posted the output of it on the attachment. Can anyone please help me get past this???

[root@server ~]# cat /usr/local/cpanel/logs/error_log
[2016-07-28 06:13:42 +0530] warn [updatenow] Failed to load CDB_File.pm at ./updatenow.static line 18765
        Cpanel::Locale::Utils::get_readonly_tie('/var/cpanel/locale/en.cdb', 'HASH(0x2b904d0)') called at ./updatenow.static line 18826
        Cpanel::Locale::Utils::init_lexicon('en', 'HASH(0x2b904d0)', 'SCALAR(0x2b90518)', 'SCALAR(0x2b90548)') called at ./updatenow.static line 25741
        Cpanel::Locale::_setup_for_real_get_handle('Cpanel::Locale') called at ./updatenow.static line 25752
        Cpanel::Locale::_real_get_handle('Cpanel::Locale') called at /usr/local/cpanel/Cpanel/ExceptionMessage/Locale.pm line 33
        eval {...} called at /usr/local/cpanel/Cpanel/ExceptionMessage/Locale.pm line 41
        Cpanel::ExceptionMessage::Locale::new('Cpanel::ExceptionMessage::Locale', 'The system failed to load the module \x{e2}\x{80}\x{9c}[_1]\x{e2}\x{80}\x{9d} because of an...', 'JSON::XS', 'Can\'t locate JSON/XS.pm in @INC (@INC contains: /usr/local/c...') called at ./updatenow.static line 2235
        Cpanel::Exception::new('Cpanel::Exception::ModuleLoadError', 'HASH(0x4cc5820)') called at ./updatenow.static line 2081
        Cpanel::Exception::create('ModuleLoadError', 'HASH(0x4cc5820)') called at ./updatenow.static line 2538
        Cpanel::LoadModule::load_perl_module('JSON::XS') called at ./updatenow.static line 42401
        Cpanel::Sync::v2::__ANON__() called at ./updatenow.static line 407
        eval {...} called at ./updatenow.static line 398
        Try::Tiny::try('CODE(0x4cc5688)', 'Try::Tiny::Catch=REF(0x4c97578)') called at ./updatenow.static line 42405
        Cpanel::Sync::v2::_load_best_available_serializer('Cpanel::Sync::v2=HASH(0x4c8f7b8)') called at ./updatenow.static line 42245
        Cpanel::Sync::v2::download_files('Cpanel::Sync::v2=HASH(0x4c8f7b8)', 'HASH(0x463d590)') called at ./updatenow.static line 42237
        Cpanel::Sync::v2::stage('Cpanel::Sync::v2=HASH(0x4c8f7b8)') called at ./updatenow.static line 50648
        Cpanel::Update::Now::__ANON__() called at ./updatenow.static line 407
        eval {...} called at ./updatenow.static line 398
        Try::Tiny::try('CODE(0x46ddfd0)', 'Try::Tiny::Catch=REF(0x4ac5e88)') called at ./updatenow.static line 50652
        Cpanel::Update::Now::_call_stage('Cpanel::Update::Now=HASH(0x380ab30)', 'sync_target', 'binaries', 'failure_exit_code', 12, 'message', 'cpanel binaries changes') called at ./updatenow.static line 50617
        Cpanel::Update::Now::stage_files('Cpanel::Update::Now=HASH(0x380ab30)') called at ./updatenow.static line 49986
        Cpanel::Update::Now::run('Cpanel::Update::Now=HASH(0x380ab30)') called at ./updatenow.static line 53050
        eval {...} called at ./updatenow.static line 53050

24x7server

August 06, 2016 13:12

Hello :), cPanel is not correctly installed on on your server, Can you please try to update cPanel through command line, Once it's done disable server firewall and check your WHM login page.

Nisarbabu

August 07, 2016 09:18

HI, Can you provide me the update comands.

cPanelMichael

August 08, 2016 01:55

This is my first attemt to install Cpanel. using centos 6.5

Hello, We're happy to help troubleshoot this issue. First, could you let us know if you followed the installation instructions in our documentation and ensured this server meets the requirements for cPanel/WHM? You can find the installation documentation at: Installation Guide - Documentation - cPanel Documentation Thank you.

August 08, 2016 09:40

Yes, I have followed the below steps and resolved it


# rm -f /etc/sysconfig/iptables
# service iptables restart


# cd /usr/local/src
# screen
# wget http://layer1.cpanel.net/latest
# chmod 700 ./latest
# ./latest

thank you for your support.

August 08, 2016 14:03

I'm happy to see you were able to address the issue. Thank you for updating us with the outcome.

Kimosabe2015

March 25, 2017 20:14

I am experiencing the same problem. I've tried installing cpanel on fresh servers on Google Cloud Compute and Microsoft Azure using CentOS 7. I always complete the installation, enter the required firewalls on my dashboards for 2086-2087 and 2082-2083. I have yet to see the WHM login screen. I am currently re-installing cpanel over the previous installation. I don't know what I am missing?

sktest123

March 26, 2017 10:17

paste the output of /var/log/cpanel-install.log /usr/local/cpanel/logs/error_log

SysSachin

March 27, 2017 10:52

Hello, Try to run following command on your server and let us know if you are getting any error in update process.
/scripts/upcp --force

March 27, 2017 14:28

I have yet to see the WHM login screen.

Feel free to open a support ticket if you'd like us to take a closer look and see why the installation is failing or why WHM is not loading. Thanks!

Cannot access WHM after installation

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