How does cPanel zip the access-logs symlink?

Keeperax

• August 05, 2016 19:19

I am trying to access the current (active) raw access logs in cPanel through SSH. For that, I found out that the access-logs symlink:
lrwxrwxrwx 1 user user 34 Aug 6 03:00 access-logs -> /usr/local/apache/domlogs/user
needs to be zipped. Zip is installed on the server but I am unable to zip the access-logs symlink. I have so far tried:
zip -r /home/homeqpig/access-logs-ftw.zip access-logs
which returns:
zip warning: name not matched: access-logs
I have also tried using the --symlink option of zip but to no avail. Now I did run a "top -c" whilst having cPanel's file manager zip the access-logs symlink and I saw that it runs the same:
43097 user 39 19 99.1m 1228 800 R 7.1 0.0 0:00.07 zip -r /home/user/access-logs.zip access-logs
What could be the problem zipping the access-logs via SSH? Is it possible? Am I doing something wrong? Thank you :)

• 

  cPanelMichael

  • August 08, 2016 18:30

  Hello, Are you logged in via SSH as "root" or as the account username? Also, ensure you use the full path to "access-logs" in-case you aren't in the correct directory. EX:
  zip /home/$username/access-logs-test.zip /home/$username/access-logs
  Thank you.

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  Keeperax

  • August 08, 2016 18:35

  I do not have root privileges - just a jailshell for the account username. It appears, though, that the symlink is in a chroot jail. And yes, I have tried full paths all the way long as well as using 7zip, tar and others.

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  cPanelMichael

  • August 18, 2016 19:01

  Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  Keeperax

  • August 18, 2016 19:04

  I was about to open a ticket in the beginning, however I am required to provide a support access ID which I do not have.

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  cPanelMichael

  • August 25, 2016 22:09

  Hi @Keeperax, I've found this is actually related to an internal case, EA-4835, where /etc/apache2 isn't mounted for jailshell users. This leads to the issue you described where zipping the access-log file under /home/$user/ fails because it's not accessible. I'll update this thread once the resolution is published. In the meantime, you can add the following custom mount point in /var/cpanel/jailshell-additional-mounts using the instructions at How to Create Custom Jailed Shell (Jailshell) Mounts - cPanel Knowledge Base - cPanel Documentation :
  /etc/apache2/logs/domlogs
  Ensure you remove this entry after the resolution is published. Thank you.

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