All websites down and only KVM access

websdream

• August 07, 2016 01:00

Hi, my vps stopped working, all the websites are down. I can't connect using a ssh or ftp. I can connect to the VPS only with Kvm. What can be the problem? Can I restore the WHM backup using KVM terminal? How can I access logs error using centos terminal?

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  cPanelMichael

  • August 08, 2016 01:44

  I can connect to the VPS only with Kvm.

  
  Hello, Do you notice any specific error messages when accessing your VPS via KVM? For instance, can you restart cPanel via the "/scripts/restartsrv_cpsrvd" command? Also, check to ensure access is not blocked by a firewall. This document details which ports you need to have opened: How to Configure Your Firewall for cPanel Services - cPanel Knowledge Base - cPanel Documentation Thank you.

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