Email Quotas on cPanel 58

Secmas

• August 08, 2016 14:31

Uff, I was waiting for version 58 as it will be a lot better than 56 and now I found that I have the same issue in my server. Customers calling why they can't access their webmail accounts with the "Over quota" error, I upgraded the Quota from 2GB to 3GB and the "Over quota" error continues. My server has 58.0.13 and using: /scripts/fixquotas didn't help at all. @cPanelMichael My server is a CloudLINUX, do I still have to do: > ll /dev/root > /dev/root -> sda5 # ln -s /dev/sda5 /dev/root # /scripts/fixquotas ??

• 

  cPanelMichael

  • August 08, 2016 20:39

  Customers calling why they can't access their webmail accounts with the "Over quota" error,

  
  Hello, Could you let us know the full error message in /usr/local/cpanel/logs/error_log or /var/log/maillog when this happens? Also, note that a few bug resolutions are included with cPanel version 58.0.17 that might help to address this issue: Fixed case CPANEL-7828: Recalculate the dovecot quota when running generate_maildirsize. Fixed case CPANEL-7859: Clear dovecot-quota cache files after quota resync. This version is currently published to the "Edge" and "Current" build tiers. You can review the full change log, information on updating cPanel/WHM, and information on the build/release process at:

  0
• 

  Secmas

  • August 09, 2016 17:19

  Right now I have again the same issue, I have an account listed on the ACCOUNTS OVER QUOTA, I have modified the quota there giving more space and the account disappeared from the list, but when I try to access any webmail account the error 500 appears. Under /var/log/cpanel/error_log shows the following: [2016-08-09 12:07:14 -0500] info [cpsrvd] Internal Server Error: "GET /cpsess4520452638/webmail/paper_lantern/index.html?login=1&post_login=47948072484582 HTTP/1.1" 500 User 'xxxxxxxx' is over quota. [2016-08-09 12:09:34 -0500] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 507. [2016-08-09 12:09:43 -0500] info [cpsrvd] Internal Server Error: "GET /cpsess5271622786/webmail/paper_lantern/index.html?login=1&post_login=47948072484582 HTTP/1.1" 500 User 'xxxxxxxx' is over quota.

  0
• 

  Secmas

  • August 09, 2016 17:32

  FOUND IT!! Ok, the errors listed above gave me some info to check for the time out error and a post by Chirpy out in chirpy, Feb 15, 2006 has the fix for it. I never had any errors of time out before, just until last 58.0.13. I did what Chirpy said back in 2006: Updating "Max cPanel process memory" from "512" to "1024". By the way 512 is the default in WHM, but seems it is to low now. Regards, Sergio

  0
• 

  cPanelMichael

  • August 19, 2016 15:00

  I never had any errors of time out before, just until last 58.0.13

  
  The following resolution with cPanel 58.0.17 should correct this problem: Fixed case CPANEL-7856: Have admins adjust LMTP"s process_limit, not client_limit. Try increasing the "LMTP Process Limit" value in "WHM Home >> Service Configuration >> Mailserver Configuration" if the issue persists after updating to this version or newer. Thank you.

  0

Please sign in to leave a comment.