RPM conflicts when I try update to 58.0.13

Rodrigo Gomes

August 09, 2016 21:51

I am getting many conflicts when trying to upgrade to the new version (56.0.29 to 58.0.13). Follow the log files below: - Removed -


[2016-08-09 22:54:22 -0300]     file /usr/lib/python2.7/site-packages/dns/version.pyo from install of cpanel-dnspython-1.12-1.cp1158.x86_64 conflicts with file from package python-dns-1.12.0-1.20150617git465785f.el7.noarch
[2016-08-09 22:54:22 -0300]     file /usr/lib/python2.7/site-packages/dns/wiredata.pyc from install of cpanel-dnspython-1.12-1.cp1158.x86_64 conflicts with file from package python-dns-1.12.0-1.20150617git465785f.el7.noarch
[2016-08-09 22:54:22 -0300]     file /usr/lib/python2.7/site-packages/dns/wiredata.pyo from install of cpanel-dnspython-1.12-1.cp1158.x86_64 conflicts with file from package python-dns-1.12.0-1.20150617git465785f.el7.noarch
[2016-08-09 22:54:22 -0300]     file /usr/lib/python2.7/site-packages/dns/zone.py from install of cpanel-dnspython-1.12-1.cp1158.x86_64 conflicts with file from package python-dns-1.12.0-1.20150617git465785f.el7.noarch
[2016-08-09 22:54:22 -0300]     file /usr/lib/python2.7/site-packages/dns/zone.pyc from install of cpanel-dnspython-1.12-1.cp1158.x86_64 conflicts with file from package python-dns-1.12.0-1.20150617git465785f.el7.noarch
[2016-08-09 22:54:22 -0300]     file /usr/lib/python2.7/site-packages/dns/zone.pyo from install of cpanel-dnspython-1.12-1.cp1158.x86_64 conflicts with file from package python-dns-1.12.0-1.20150617git465785f.el7.noarch
[2016-08-09 22:54:22 -0300]     file /usr/lib/python2.7/site-packages/dnspython-1.12.0-py2.7.egg-info from install of cpanel-dnspython-1.12-1.cp1158.x86_64 conflicts with file from package python-dns-1.12.0-1.20150617git465785f.el7.noarch
[2016-08-09 22:54:22 -0300]   see https://go.cpanel.net/rpmcheckfailed for more information
[2016-08-09 22:54:22 -0300]   The Administrator will be notified to review this output when this script completes
=> Log closed Tue Aug  9 22:54:22 2016
[2016-08-09 22:54:23 -0300]   17% complete
[2016-08-09 22:54:23 -0300] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1470793740.log` failed, exited with code 1 (signal = 0)
=> Log closed Tue Aug  9 22:54:25 2016
=> Log closed Tue Aug  9 22:54:25 2016

/etc/redhat-release:CentOS Linux release 7.2.1511 (Core)
/usr/local/cpanel/version:11.56.0.29
/var/cpanel/envtype:kvm
CPANEL=release
Server version: Apache/2.4.23 (Unix)
Server built:   Aug  9 2016 15:38:41
Cpanel::Easy::Apache v3.34.3 rev9999
PHP 5.6.24 (cli) (built: Aug  9 2016 15:43:45)
Copyright (c) 1997-2016 The PHP Group
Zend Engine v2.6.0, Copyright (c) 1998-2016 Zend Technologies
    with the ionCube PHP Loader v4.7.5, Copyright (c) 2002-2014, by ionCube Ltd.
    with Suhosin v0.9.38, Copyright (c) 2007-2015, by SektionEins GmbH
mysql  Ver 14.14 Distrib 5.6.30, for Linux (x86_64) using  EditLine wrapper

I'm not sure how to solve this, someone could help me?

Comments

10 comments

Infopro

August 10, 2016 09:33
Near the bottom of the log is this line with a link that you should find useful:
[2016-08-09 22:54:22 -0300] see https://go.cpanel.net/rpmcheckfailed for more information
0
Rodrigo Gomes

August 10, 2016 14:26
Near the bottom of the log is this line with a link that you should find useful:
[2016-08-09 22:54:22 -0300] see https://go.cpanel.net/rpmcheckfailed for more information

Has too many errors of conflict, making impossible the recommended solution on this page. Please find attached the full log file.
0
Infopro

August 10, 2016 14:32
I saw the full logfile you posted earlier and snipped it down to fit some of it into your first post for you.
making impossible the recommended solution

Do you receive an error message when running the command as described, if so whats that error?
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Rodrigo Gomes

August 10, 2016 14:55
I saw the full logfile you posted earlier and snipped it down to fit some of it into your first post for you. Do you receive an error message when running the command as described, if so whats that error?

Following python-2.7.5-34.el7.x86_64" to continue the upgrade. And if it will not unconfigure or cause any problems to the server.
0
cPanelMichael

August 15, 2016 16:38
Hello, The RPM resulting in the conflict based on the error output you provided is: python-dns-1.12.0-1.20150617git465785f.el7.noarch Are you using this RPM for a third-party application? Or, is it not something you are aware of installing manually? Thank you.
0
Rodrigo Gomes

August 15, 2016 17:17
Hello, The RPM resulting in the conflict based on the error output you provided is: python-dns-1.12.0-1.20150617git465785f.el7.noarch Are you using this RPM for a third-party application? Or, is it not something you are aware of installing manually? Thank you.

Maybe is it not something I'm aware of installing manually. What do you recommend I do in this case?
0
cPanelMichael

August 15, 2016 20:38
Hello, Internal case CPANEL-8027 is open to address an issue where the "python-dns" RPM provided by the operating system conflicts with the "cpanel-dnspython" RPM. This will prevent cPanel from successfully updating. I'll update this thread with more information on this case as it becomes available. In the meantime, the temporary workaround is to manually remove the "python-dns" RPM provided by the OS, assuming it's not required for third-party applications. Here's an example of how to do this via the command line:
rpm -qa|grep python-dns
This will give you the name of the package. In the example provided by the original poster, the command to remove this RPM is:
rpm -e --nodeps python-dns-1.12.0-1.20150617git465785f.el7.noarch
This should allow the cPanel update to succeed. Thank you.
0
Rodrigo Gomes

August 15, 2016 22:19
This solution works, thanks!
0
cwhazzoo

September 09, 2016 10:10
So I have been trying to upgrade from WHM 58.0 (build 25) to WHM 58.0 (build 27) and I keep getting the following error:
[2016-09-09 03:59:54 -0600] ***** FATAL: Error testing if the RPMs will install: Test install failed: error: Failed dependencies: [2016-09-09 03:59:54 -0600] python-dns >= 1.11.1 is needed by (installed) ipa-client-4.2.0-15.0.1.el7.centos.19.x86_64
I went ahead and tried running: #yum -y install python-dns That ends up returning the following:
file /usr/lib/python2.7/site-packages/dnspython-1.12.0-py2.7.egg-info from install of python-dns-1.12.0-1.20150617git465785f.el7.noarch conflicts with file from package cpanel-dnspython-1.12-1.cp1158.x86_64
I then ran: #yum list installed | grep python-dns And that returned no results so it does appear that it is not installed. Not quite sure how to solve this one. Any help is appreciated :)
0
cPanelMichael

September 12, 2016 14:53
Hello, To update, internal case CPANEL-8027 was published in cPanel version 58.0.26: Fixed case CPANEL-8027: Update cpanel-dnspython to 1.12-2.cp1158. However, it looks like a compatibility issue exists with the ipa-client package:
[2016-09-09 03:59:54 -0600] python-dns >= 1.11.1 is needed by (installed) ipa-client-4.2.0-15.0.1.el7.centos.19.x86_64

Could you verify if the ipa-client package is utilized on your system for a specific purpose? If not, you can remove the "ipa-client" package on your system with the following command:
yum remove ipa-client
This should allow the cPanel update to successfully complete. Otherwise, if you do require the ipa-client package and don't require Mailman, you can temporarily remove ipa-client with the above command, proceed to update cPanel, and then run the following commands to reinstall it:
/scripts/update_local_rpm_versions --edit target_settings.mailman uninstalled /scripts/update_local_rpm_versions --edit target_settings.cpanel-dnspython uninstalled /scripts/check_cpanel_rpms --fix yum install ipa-client
Note this workaround disables Mailman on the system. Thank you.
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