Incoming email blocked, how to unblock?

Hello, I wonder if anyone could help, please? I've discovered that something (SpamAssasin?) has blocked emails from coming through to my account. These are emails I want to receive, but how do I unblock them? I tried adding them to the whitelist in Spamassassin but this didn't work. This is a line from one of the blocked emails, from domain:


noreply@domain.com
Aug 15, 2016 9:33:09 AM
0
someusr@example.com
Sender verify failed

I've been researching online but everything I read is about how to block spam, not how to get rid of it. Also, these blocked emails are coming up with a Spam Score of 0. I'm utterly confused by everything I read. Not a technical person at all. Thanks!

kernow

August 15, 2016 10:56

The clue here is Sender verify failed
Your hosting provider has probably set up the mail server to
Verify the existance of email senders
in Exim ( the mail transfer agent ) So check with your hosting provider first.

cPanelMichael

August 15, 2016 15:03

Hello, I suggest consulting with your web hosting provider for assistance with this issue. They should be able to review /var/log/exim_mainlog to determine the specific reason the message was blocked. Thank you.

Eloise McInerney

August 16, 2016 12:45

Thank you for the replies. I've got in touch with my hosting provider and they're working to resolve it :-)

August 16, 2016 14:39

I'm happy to see your hosting provider is assisting you with the issue. Thank you for updating us with the outcome.

Incoming email blocked, how to unblock?

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