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emailname+spam errors

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7 comments

  • cPanelMichael
    Hello, I've confirmed that subaddressing works well on a test system running cPanel version 58.0.20. Could you let us know which version of cPanel is installed on this system? Also, please monitor the /var/log/maillog file when reproducing this issue and let us know the output:
    tail -f /var/log/maillog
    Thank you.
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  • asmithjr
    here is config Linux ptsamail.heretohost.com 2.6.32-642.1.1.el6.x86_64 #1 SMP Tue May 31 21:57:07 UTC 2016 x86_64 x86_64 x86_64 GNU/LinuxCpanel version 58.0 build 20 exim_mainlog 2016-08-16 14:52:42 1bZheO-0002VY-SL == julia+spam@heretohost.com R=virtual_user T=dovecot_virtual_delivery defer (-46): LMTP error after end of data: 451 4.2.0 Internal error occurred. Refer to server log for more information. [2016-08-16 14:52:42] exim -v -M 1bZheO-0002VY-SL
    LOG: MAIN cwd=/usr/local/cpanel/whostmgr/docroot 4 args: exim -v -M 1bZheO-0002VY-SL delivering 1bZheO-0002VY-SL LMTP<< 220 ptsamail.heretohost.com Dovecot ready. LMTP>> LHLO ptsamail.heretohost.com LMTP<< 250-ptsamail.heretohost.com LMTP<< 250-STARTTLS LMTP<< 250-8BITMIME LMTP<< 250-ENHANCEDSTATUSCODES LMTP<< 250 PIPELINING LMTP>> MAIL FROM: LMTP<< 250 2.1.0 OK LMTP>> RCPT TO: LMTP<< 250 2.1.5 OK LMTP>> DATA LMTP<< 354 OK LMTP>> writing message and terminating "." LMTP<< 451 4.2.0 Internal error occurred. Refer to server log for more information. [2016-08-16 14:52:42] LMTP>> QUIT LMTP<< 221 2.0.0 OK LOG: MAIN == julia+spam@heretohost.com R=virtual_user T=dovecot_virtual_delivery defer (-46): LMTP error after end of data: 451 4.2.0 Internal error occurred. Refer to server log for more information. [2016-08-16 14:52:42]
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  • cPanelMichael
    Could you post the output from /var/log/maillog when you reproduce the issue by using the command referenced in my last response? Thank you.
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  • asmithjr
    I did it was this 2016-08-16 14:52:42 1bZheO-0002VY-SL == julia+spam@heretohost.com[/EMAIL] R=virtual_user T=dovecot_virtual_delivery defer (-46): LMTP error after end of data: 451 4.2.0 Internal error occurred. Refer to server log for more information. [2016-08-16 14:52:42]
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  • cPanelMichael
    I did it was this 2016-08-16 14:52:42 1bZheO-0002VY-SL == julia+spam@heretohost.com[/EMAIL] R=virtual_user T=dovecot_virtual_delivery defer (-46): LMTP error after end of data: 451 4.2.0 Internal error occurred. Refer to server log for more information. [2016-08-16 14:52:42]

    That looks like the output from /var/log/exim_mainlog as opposed to /var/log/maillog. Could you verify if that's the case? Thank you.
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  • asmithjr
    You are correct. The email has been deleted but based on the timestamp I found this line Aug 16 14:52:11 ptsamail dovecot: lmtp(julia@heretohost.com): Error: rename (/home/alsmith/mail/heretohost.com/julia/.spam/tmp/1471373531.M284461P26369 .ptsamail.heretohost.com, /home/alsmith/mail/heretohost.com/julia/.spam/new /1471373531.M284461P26369.ptsamail.heretohost.com,S=69377,W=70467) failed: No such file or directory Thanks, after seeing this error I found there is no new folder in the julia/.spam folder as compaired to a few others Do you think this is the issue.
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  • cPanelMichael
    Hello, That directory should create automatically. Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.
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