I cannot log into FileZilla

JMPRockFm

• August 20, 2016 15:18

Hello, I cannot log into filezilla the other day I was able to, but for some reason I cannot now? I get
Error: Disconnected: No supported authentication methods available (server sent: publickey,gssapi-keyex,gssapi-with-mic) Error: Could not connect to server
What is the reason for this and does anybody know how to fix it thanks

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  cPanelMichael

  • August 23, 2016 20:00

  Hello, It looks like key authentication is failing for SFTP access based on the error message. Are you able to access the server via SSH with the same credentials? Thank you.

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  ItsMattSon

  • October 04, 2016 08:18

  Hi, Just passing through this thread but I've seen this error message before when trying to login as root with a password after disabling root logins via Security Center > SSH Password Authorization Tweak. Possibly unrelated (sorry in advance!)

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  ItsMattSon

  • October 04, 2016 09:09

  Hi guys, I just got this working so might as well share what I did in case it is related. I use FileZilla, so I had to change the Protocol dropdown to 'SFTP' and then (because I've disabled password auth and I have a key pair set up) I had to change the Logon Type dropdown to 'Key file' which I located and loaded in. Worth noting, I have also changed SSH port from default 22 so I also needed to specify that in the Port field.

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  cPanelMichael

  • October 04, 2016 15:14

  Hello, The following document is also helpful when configuring your SFTP client: How to Configure Your SFTP Client - cPanel Knowledge Base - cPanel Documentation It's important to note that SFTP is not just FTP over SSH. Instead, it is an entirely separate protocol. Thank you.

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