cPanel Accounts Quotas Issue

atlantis21

• August 23, 2016 03:51

Hi, I set new account with 2000 MB and after some time when I check this account: Space Used 2664.17 MB / Quota 2000 MB I set limit to 2000 but account have 2664 MB used!!! I want only 2000 MB, not more or less. Why I set this limit if this limit doesn't work? This is probably issue with cPanlel or WHM. Or maybe not? Please help me to solve this big problem. This happen with many account on my server. 60% accounts are over my default limit. Please help. Thanks

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  cPanelMichael

  • August 23, 2016 13:25

  Hello, This can happen if quotas are disabled or broken for a period of time. Have you encountered any quota issues recently, other than noticing the disk space usage exceeds the account quota? Also, are you able to upload new files to these accounts via FTP or File Manager? Thank you.

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  atlantis21

  • August 23, 2016 14:17

  Just tried to upload 50MB with file manager and I sucessful upload file. This is very strange. Space info field in cpanel is red Disk Space Usage 2.66 GB / 1.95 GB and I still can upload files. Package limit is 1.95 GB

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  cPanelMichael

  • August 24, 2016 23:40

  Just tried to upload 50MB with file manager and I sucessful upload file. This is very strange. Space info field in cpanel is red Disk Space Usage 2.66 GB / 1.95 GB and I still can upload files

  
  Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  atlantis21

  • August 25, 2016 07:45

  This account is reseller. I was chacked. Anyway today I have new: The user "autoskol" (xxxxxxxx.co.rs) has reached their disk quota. The account currently uses 110.93% (1.08 GB/1,000 MB) of its capacity. Remove some files from this account, or increase the account"s disk quota. This is 110%. And site works. (!?) OK I will sent you a ticket. No another solution.

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  cPanelMichael

  • August 25, 2016 22:19

  This is 110%. And site works. (!?)

  
  Exceeding the disk space quota won't disable the website, but it should prevent the upload of new files. Let us know the ticket number and we can update this thread with the outcome. Thank you.

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  atlantis21

  • August 26, 2016 07:49

  Can I set auto suspend account after disk space is full?

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  cPanelMichael

  • August 29, 2016 22:06

  Can I set auto suspend account after disk space is full?

  
  You can't automatically suspend accounts that reach their disk space limit, but feel free to open a feature request for this via: Submit A Feature Request Thank you.

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