Double Forward ( with gmail ) partially working .

krembo99

• August 24, 2016 18:59

I have setup forwarders on mydomain.com in the following way :
mail1@mydomain.com --> mymail@gmail.com mail2@mydomain.com --> mail1@mydomain.com
mail2@mydomain.com[/EMAIL] does not exists as a mail account and is meant to be an alias for mail1 .. The problem is that when I send a mail to mail2@mydomain.com[/EMAIL] it does arrive to the mail1@mydomain.com[/EMAIL] inbox ( checking with webmail roundcube ) but it is not forwarded to mymail@gmail.com[/EMAIL]. More specifically, I have noticed that this behavior is not consistent meaning that if the mail is sent from some addresses - it will arrive ( after long time, up to 10 minutes ) - but if I send it from the same gmail address it is supposed to arrive to - the 2nd forwarder does not work . example :
[LIST]

mail sent from mymail.yahoo.com to mail2@mydomain.com will be correctly accepted and forwarded to mymail@gmail.com mymail.yahoo.com --> mail2@mydomain.com --> mail1@mydomain.com -> mymail@gmail.com [LIST]

mail sent from mymail@gmail.com to mail2@mydomain.com will NOT be correctly accepted and forwarded to mymail@gmail.com mymail.yahoo.com --> mail2@mydomain.com --> mail1@mydomain.com {{ X }} mymail@gmail.com

The second forwarder in this case, is somehow ignored or not working . Other Info : I have only cpanel access ( no whm access on this server ). cpanel 58.0 (build 24) Spam assasin is disabled ( if that is of any concern ) Trace ( track delivery ) tree seems correct . I am not sure if that is any help, but The specific gmail address in question is authorized to sent mails using this domain ( mail1@mydomain.com[/EMAIL] )

• 

  cPanelMichael

  • August 25, 2016 16:53

  [LIST]

  mail sent from mymail@gmail.com[/EMAIL] to mail2@mydomain.com[/EMAIL] will NOT be correctly accepted and forwarded to mymail@gmail.com[/EMAIL] mymail.yahoo.com --> mail2@mydomain.com[/EMAIL] --> mail1@mydomain.com[/EMAIL] {{ X }} mymail@gmail.com[/EMAIL] The second forwarder in this case, is somehow ignored or not working . Other Info : I have only cpanel access ( no whm access on this server ).

  
  Hello, I recommend contacting your web hosting provider and asking them to enable the Best practices for forwarding mail to Gmail - Gmail Help applies to you if your hosting provider is unable to help: Go to your Mail settings and Accounts tab and add the address you are forwarding from to

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  krembo99

  • August 27, 2016 13:06

  Hello, As an end-user without root access, it's likely the following paragraph from Best practices for forwarding mail to Gmail - Gmail Help applies to you if your hosting provider is unable to help: Go to your Mail settings and Accounts tab and add the address you are forwarding from to 'Send mail as'. This is a new feature from user requests, where Gmail will detect that you forwarded from that account and help prevent displaying a phishing warning.

  
  
  There is no possibility to add "Send mail as " because the mail2@mydomain.com[/EMAIL] is not an existing mailbox ( should be an alias ) and therefor there is no Password / Username . The forwarding should work like this :
  mail2@mydomain.com --> mail1@mydomain.com --> mymail@gmail.com.
  Or in other termss
  Alias --> Real Inbox --> gmail
  Did anyone reproduced this problem ? I did see a thread with similar problem ( twitter ) - But I could not really understand the solution, or if there was any - and since I do not have an WHM on that server ,I could not verify that the logfiles have similar errors . I could try to reproduce this problem on other servers with whm - But I am not sure it would be reproduced because other settings might be different . Other solutions ?

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  cPanelMichael

  • August 30, 2016 23:00

  I'm not aware of additional solutions without root access to the affected system. I recommend consulting with your web hosting provider so they can review /var/log/exim_mainlog and determine exactly what's happening. Thank you.

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