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Switch account missing for mobile view when using Paper Lantern theme

BlueSteam
I use the Paper Lantern for my server interface with all my clients. I often have to use my phone to support the clients and I make heavy use of the switch account feature. I noticed now that with one of the recent updates to cPanel, the switch account feature is nowhere to be found when using a mobile device in the paper lantern theme. I have to keep switching to the old X3 theme to use the switch account feature. Am I the only one seeing this??

Comments

10 comments

Date Votes
  • Infopro
    Indeed. The menu is available under General Information on right side of Paper Lantern on my desktop, but not shown using a mobile device. I hadn't noticed this. @cPanelAdamF can address this for us I believe. :)
    0
  • cPanelAdamF
    In v58, the General Info sidebar that we've added back appears below the list of icons on mobile. You'll may have to scroll down to find it, but it's there.
    0
  • Infopro
    Hi Adam, that's odd. I've just double checked, on my iPhone5 I don't see the menu. I do see the "Current User" title (and a spinner to the right of it for a moment), but no menu below it. Just checked my android and iPhone6 as well. I'm missing something here for some reason. Might be lunch. :p
    0
  • cPanelAdamF
    @Infopro definitely a good idea to grab lunch then ;-) Do you see any javascript errors in your browser's web console?
    0
  • Infopro
    No errors on any of my mobile devices. I do see it, when switching to Retro.
    0
  • BlueSteam
    Yh, Im now glad im not the only one. But this missing feature is just making my life ridiculously difficult.
    0
  • Infopro
    Checking using, 58.0.24, and firefox on android (galaxy S5), Safari on iPhone6 (iOS 9.3.4) and Chrome on iPhone5 (iOS 10.0 beta 6) I don't see it. Same account on Desktop I do.
    0
  • BlueSteam
    Checking using, 58.0.24, and firefox on android (galaxy S5), Safari on iPhone6 (iOS 9.3.4) and Chrome on iPhone5 (iOS 10.0 beta 6) I don't see it. Same account on Desktop I do.

    So whats the next step? must I file a bug report? if so, where do I do that?
    0
  • cPanelAdamF
    Sorry about the slowdown in responses there. I've got the issue reproduced on a build of 11.58.0.24 and I've filed an internal case with the id of CPANEL-8268 to get the issue resolved. I'm afraid I don't have a workaround for you other than what you're currently doing.
    0
  • cPanelMichael
    Hello @BlueSteam, I just wanted to send you a quick update to let you know the resolution is included with cPanel version 60: Fixed case CPANEL-8268: Fixed missing theme and reseller switcher. Version 60 is tentatively planned for publication to the "Current" build tier in October. Information on the release process is available at:
    0

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