Cant receive email: Recipient not found

selenakg

• August 28, 2016 07:11

I have set up a cpanel email for one of my sites and routed the email through outlook 2016 (as I have done for several other accounts). Outlook seems to think the email is set up correctly and is able to send through a test message. I can also receive messages from other accounts I host through cpanel, but if I try to send an email from an external (gmail) account to my email, I get the following error: The error that the other server returned was:
550 5.1.1 hello@example.com Recipient not found. < - Removed Link - >
The account is configured exactly the same as other accounts I successfully host, what have I missed?

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  Likeroot

  • August 28, 2016 15:35

  Do you have root access to the server ? Have you checked /var/log/exim_mainlog and /var/log/maillog ?

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  selenakg

  • August 28, 2016 17:12

  Sorry, not so good at this stuff. How do I do that?

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  cPanelMichael

  • August 29, 2016 19:45

  Sorry, not so good at this stuff. How do I do that?

  
  Hello, This thread should help: Reading and Understanding the exim main_log Thank you.

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  selenakg

  • August 30, 2016 17:32

  So clearly this is beyond my current abilities.. I dont think I have the WHM interface, is that something you need to purchase extra? I am really confused because I configured this account exactly the same way as the previous ones I have set up and it doesnt work.

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  cPanelMichael

  • August 30, 2016 23:46

  I recommend contacting your web hosting provider for additional assistance if you do not have root access to the system (e.g. if you only have access to cPanel for a single account). Thank you.

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