Backup transfer failed with a lot of "Upload attempt failed" errors

Nurs1927

September 03, 2016 19:39

Hello, two days ago i have backup transfer error. This is the cpbackup_transporter.log log file:

[2016-09-04 02:08:18 +0200] info [cpbackup_transporter] Initializing log file
[2016-09-04 02:08:18 +0200] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
[2016-09-04 02:08:18 +0200] info [cpbackup_transporter] cpbackup_transporter - started
[2016-09-04 02:08:18 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2016-09-04 02:08:18 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task
[2016-09-04 02:08:19 +0200] info [cpbackup_transporter] Starting a "copy" operation on the "FTP Hetzner" destination ID "1Cb8TFrY53Lpnm82TLylJidh".
[2016-09-04 02:08:19 +0200] info [cpbackup_transporter] Base path for destination is /
[2016-09-04 02:08:19 +0200] info [cpbackup_transporter] Upload attempt #1 starting for /backup/2016-09-04/accounts/website_one.tar.gz to /2016-09-04/website_one.tar.gz for destination:  FTP Hetzner
[2016-09-04 02:09:30 +0200] warn [cpbackup_transporter] Upload attempt failed: Timeout at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/5.22.1/Net/FTP.pm line 851.
at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
    Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x2684ba0), "Upload attempt failed: Timeout at /usr/local/cpanel/3rdparty/"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
    Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x2ddc2a0), Cpanel::Transport::Files::FTP=HASH(0x339b648), "/backup/2016-09-04/accounts/website_one.tar.gz", "/2016-09-04/website_one.tar.gz", Cpanel::LoggerAdapter=HASH(0x2684ba0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256
    Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x2ddc2a0), cPanel::TaskQueue::Task=HASH(0x33d5e58), Cpanel::LoggerAdapter=HASH(0x2684ba0)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
    cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
    cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x339ca30), CODE(0x315ede8)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
    cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x339c8b0)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
    eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
[2016-09-04 02:09:30 +0200] info [cpbackup_transporter] Upload attempt #2 starting for /backup/2016-09-04/accounts/website_one.tar.gz to /2016-09-04/website_one.tar.gz for destination:  FTP Hetzner
[2016-09-04 02:09:39 +0200] warn [cpbackup_transporter] Upload attempt failed: EPRT: data transfer in progress
at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
    Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x2684ba0), "Upload attempt failed: EPRT: data transfer in progress\x{a}") called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
    Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x2ddc2a0), Cpanel::Transport::Files::FTP=HASH(0x339b648), "/backup/2016-09-04/accounts/website_one.tar.gz", "/2016-09-04/website_one.tar.gz", Cpanel::LoggerAdapter=HASH(0x2684ba0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256
    Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x2ddc2a0), cPanel::TaskQueue::Task=HASH(0x33d5e58), Cpanel::LoggerAdapter=HASH(0x2684ba0)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
    cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
    cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x339ca30), CODE(0x315ede8)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
    cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x339c8b0)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
    eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
[2016-09-04 02:09:39 +0200] info [cpbackup_transporter] Upload attempt #3 starting for /backup/2016-09-04/accounts/website_one.tar.gz to /2016-09-04/website_one.tar.gz for destination:  FTP Hetzner
[2016-09-04 02:09:40 +0200] warn [cpbackup_transporter] Upload attempt failed: EPRT: data transfer in progress
at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
    Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x2684ba0), "Upload attempt failed: EPRT: data transfer in progress\x{a}") called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
    Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x2ddc2a0), Cpanel::Transport::Files::FTP=HASH(0x339b648), "/backup/2016-09-04/accounts/website_one.tar.gz", "/2016-09-04/website_one.tar.gz", Cpanel::LoggerAdapter=HASH(0x2684ba0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256
    Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x2ddc2a0), cPanel::TaskQueue::Task=HASH(0x33d5e58), Cpanel::LoggerAdapter=HASH(0x2684ba0)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
    cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
    cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x339ca30), CODE(0x315ede8)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
    cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x339c8b0)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
    eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
[2016-09-04 02:09:40 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2016-09-04 02:09:40 +0200] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do
[2016-09-04 02:09:40 +0200] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
[2016-09-04 02:10:33 +0200] info [cpbackup_transporter] Initializing log file
[2016-09-04 02:10:33 +0200] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
[2016-09-04 02:10:33 +0200] info [cpbackup_transporter] cpbackup_transporter - started
[2016-09-04 02:10:33 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2016-09-04 02:10:33 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task
[2016-09-04 02:10:33 +0200] info [cpbackup_transporter] Starting a "copy" operation on the "FTP Hetzner" destination ID "1Cb8TFrY53Lpnm82TLylJidh".
[2016-09-04 02:10:33 +0200] info [cpbackup_transporter] Base path for destination is /
[2016-09-04 02:10:33 +0200] info [cpbackup_transporter] Upload attempt #1 starting for /backup/2016-09-04/accounts/website_two.tar.gz to /2016-09-04/website_two.tar.gz for destination:  FTP Hetzner
[2016-09-04 02:13:22 +0200] warn [cpbackup_transporter] Upload attempt failed: Timeout at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/5.22.1/Net/FTP.pm line 851.
at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
    Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x177a448), "Upload attempt failed: Timeout at /usr/local/cpanel/3rdparty/"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
    Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x23a4450), Cpanel::Transport::Files::FTP=HASH(0x25556b8), "/backup/2016-09-04/accounts/website_two.tar.gz", "/2016-09-04/website_two.tar.gz", Cpanel::LoggerAdapter=HASH(0x177a448)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256
    Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x23a4450), cPanel::TaskQueue::Task=HASH(0x23fb3b0), Cpanel::LoggerAdapter=HASH(0x177a448)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
    cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
    cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x2556938), CODE(0x257db98)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
    cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x257dbb0)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
    eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
[2016-09-04 02:13:22 +0200] info [cpbackup_transporter] Upload attempt #2 starting for /backup/2016-09-04/accounts/website_two.tar.gz to /2016-09-04/website_two.tar.gz for destination:  FTP Hetzner
[2016-09-04 02:13:31 +0200] warn [cpbackup_transporter] Upload attempt failed: EPRT: data transfer in progress
at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
    Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x177a448), "Upload attempt failed: EPRT: data transfer in progress\x{a}") called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
    Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x23a4450), Cpanel::Transport::Files::FTP=HASH(0x25556b8), "/backup/2016-09-04/accounts/website_two.tar.gz", "/2016-09-04/website_two.tar.gz", Cpanel::LoggerAdapter=HASH(0x177a448)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256
    Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x23a4450), cPanel::TaskQueue::Task=HASH(0x23fb3b0), Cpanel::LoggerAdapter=HASH(0x177a448)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
    cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
    cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x2556938), CODE(0x257db98)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
    cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x257dbb0)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
    eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
[2016-09-04 02:13:31 +0200] info [cpbackup_transporter] Upload attempt #3 starting for /backup/2016-09-04/accounts/website_two.tar.gz to /2016-09-04/website_two.tar.gz for destination:  FTP Hetzner
[2016-09-04 02:13:31 +0200] warn [cpbackup_transporter] Upload attempt failed: EPRT: data transfer in progress
at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
    Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x177a448), "Upload attempt failed: EPRT: data transfer in progress\x{a}") called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494
    Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x23a4450), Cpanel::Transport::Files::FTP=HASH(0x25556b8), "/backup/2016-09-04/accounts/website_two.tar.gz", "/2016-09-04/website_two.tar.gz", Cpanel::LoggerAdapter=HASH(0x177a448)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256
    Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x23a4450), cPanel::TaskQueue::Task=HASH(0x23fb3b0), Cpanel::LoggerAdapter=HASH(0x177a448)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588
    cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
    cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x2556938), CODE(0x257db98)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593
    cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x257dbb0)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
    eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
[2016-09-04 02:13:31 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2016-09-04 02:13:31 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task
[2016-09-04 02:13:31 +0200] info [cpbackup_transporter] Starting a "prune" operation on the "FTP Hetzner" destination ID "1Cb8TFrY53Lpnm82TLylJidh".
[2016-09-04 02:13:31 +0200] info [cpbackup_transporter] Base path for destination is /
[2016-09-04 02:13:35 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2016-09-04 02:13:35 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task
[2016-09-04 02:13:35 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2016-09-04 02:13:35 +0200] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do
[2016-09-04 02:13:35 +0200] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.

Comments

6 comments

Nurs1927

September 05, 2016 05:40
Hello, today one of the sites failled (website_one) and the other no (website_two):
[2016-09-05 02:02:24 +0200] info [cpbackup_transporter] Initializing log file [2016-09-05 02:02:24 +0200] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started. [2016-09-05 02:02:24 +0200] info [cpbackup_transporter] cpbackup_transporter - started [2016-09-05 02:02:24 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-09-05 02:02:24 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2016-09-05 02:02:25 +0200] info [cpbackup_transporter] Starting a "copy" operation on the "FTP Hetzner" destination ID "1Cb8TFrY53Lpnm82TLylJidh". [2016-09-05 02:02:25 +0200] info [cpbackup_transporter] Base path for destination is / [2016-09-05 02:02:25 +0200] info [cpbackup_transporter] Upload attempt #1 starting for /backup/2016-09-05/accounts/website_two.tar.gz to /2016-09-05/website_two.tar.gz for destination: FTP Hetzner [2016-09-05 02:03:28 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-09-05 02:03:28 +0200] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do [2016-09-05 02:03:28 +0200] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped. [2016-09-05 02:10:24 +0200] info [cpbackup_transporter] Initializing log file [2016-09-05 02:10:24 +0200] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started. [2016-09-05 02:10:24 +0200] info [cpbackup_transporter] cpbackup_transporter - started [2016-09-05 02:10:24 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-09-05 02:10:24 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2016-09-05 02:10:24 +0200] info [cpbackup_transporter] Starting a "copy" operation on the "FTP Hetzner" destination ID "1Cb8TFrY53Lpnm82TLylJidh". [2016-09-05 02:10:24 +0200] info [cpbackup_transporter] Base path for destination is / [2016-09-05 02:10:24 +0200] info [cpbackup_transporter] Upload attempt #1 starting for /backup/2016-09-05/accounts/website_one.tar.gz to /2016-09-05/website_one.tar.gz for destination: FTP Hetzner [2016-09-05 02:11:36 +0200] warn [cpbackup_transporter] Upload attempt failed: Timeout at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/5.22.1/Net/FTP.pm line 851. at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27. Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x1d2c1b8), "Upload attempt failed: Timeout at /usr/local/cpanel/3rdparty/"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494 Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x268c690), Cpanel::Transport::Files::FTP=HASH(0x2a2f5b8), "/backup/2016-09-05/accounts/website_one.tar.gz", "/2016-09-05/website_one.tar.gz", Cpanel::LoggerAdapter=HASH(0x1d2c1b8)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256 Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x268c690), cPanel::TaskQueue::Task=HASH(0x28d65e8), Cpanel::LoggerAdapter=HASH(0x1d2c1b8)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588 cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238 cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x27f2d78), CODE(0x2a30940)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593 cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x2a308c8)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150 eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148 [2016-09-05 02:11:36 +0200] info [cpbackup_transporter] Upload attempt #2 starting for /backup/2016-09-05/accounts/website_one.tar.gz to /2016-09-05/website_one.tar.gz for destination: FTP Hetzner [2016-09-05 02:11:58 +0200] warn [cpbackup_transporter] Upload attempt failed: EPSV: data transfer in progress at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27. Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x1d2c1b8), "Upload attempt failed: EPSV: data transfer in progress\x{a}") called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494 Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x268c690), Cpanel::Transport::Files::FTP=HASH(0x2a2f5b8), "/backup/2016-09-05/accounts/website_one.tar.gz", "/2016-09-05/website_one.tar.gz", Cpanel::LoggerAdapter=HASH(0x1d2c1b8)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256 Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x268c690), cPanel::TaskQueue::Task=HASH(0x28d65e8), Cpanel::LoggerAdapter=HASH(0x1d2c1b8)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588 cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238 cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x27f2d78), CODE(0x2a30940)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593 cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x2a308c8)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150 eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148 [2016-09-05 02:11:58 +0200] info [cpbackup_transporter] Upload attempt #3 starting for /backup/2016-09-05/accounts/website_one.tar.gz to /2016-09-05/website_one.tar.gz for destination: FTP Hetzner [2016-09-05 02:11:58 +0200] warn [cpbackup_transporter] Upload attempt failed: EPSV: data transfer in progress at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27. Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x1d2c1b8), "Upload attempt failed: EPSV: data transfer in progress\x{a}") called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 494 Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x268c690), Cpanel::Transport::Files::FTP=HASH(0x2a2f5b8), "/backup/2016-09-05/accounts/website_one.tar.gz", "/2016-09-05/website_one.tar.gz", Cpanel::LoggerAdapter=HASH(0x1d2c1b8)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 256 Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x268c690), cPanel::TaskQueue::Task=HASH(0x28d65e8), Cpanel::LoggerAdapter=HASH(0x1d2c1b8)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588 cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238 cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x27f2d78), CODE(0x2a30940)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593 cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x2a308c8)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150 eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148 [2016-09-05 02:11:58 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-09-05 02:11:58 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2016-09-05 02:11:58 +0200] info [cpbackup_transporter] Starting a "prune" operation on the "FTP Hetzner" destination ID "1Cb8TFrY53Lpnm82TLylJidh". [2016-09-05 02:11:58 +0200] info [cpbackup_transporter] Base path for destination is / [2016-09-05 02:12:03 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-09-05 02:12:03 +0200] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2016-09-05 02:12:03 +0200] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-09-05 02:12:03 +0200] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do [2016-09-05 02:12:03 +0200] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
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cPanelMichael

September 05, 2016 19:07
Hello, It looks like the upload attempt to the remote destination is timing out. You can adjust the following option in "WHM >> Backup Configuration" to allow more time for uploads: Maximum destination timeout in seconds In addition, you can adjust the "Timeout" value for the specific remote destination by editing the destination in "WHM >> Backup Configuration". Documentation on these settings is available at: Backup Configuration - Documentation - cPanel Documentation Thank you.
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Nurs1927

September 06, 2016 00:31
Thanks, this SOLVED my problem!
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cPanelMichael

September 06, 2016 13:01
I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.
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Cloudpockets

September 15, 2016 17:06
I'm having this exact same problem. I've changed the Destination and Restore Timeout values to the maximum, and changed the FTP Destination Timeout to it's maximum. But I'm still getting a whole bunch of timeout error in the transport log. Is there anything else I can do to fix this?
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cPanelMichael

September 19, 2016 17:38
I'm having this exact same problem. I've changed the Destination and Restore Timeout values to the maximum, and changed the FTP Destination Timeout to it's maximum. But I'm still getting a whole bunch of timeout error in the transport log. Is there anything else I can do to fix this?

Have you tried manually uploading backup archives to that remote destination via the "ftp" command from your server's command line to verify if the remote destination isn't rejecting connections after a configured time period? Also, how large are the archives? Thank you.
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