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SMTP error from remote mail server

alphasil
Hi I trying to send and receive emails from an account i've created but i have always the following error in my cpanel log
Event: failure User: ebspma Domain: xxxxx.edu.pt Sender: xxxxx@xxxxx.edu.pt Sent Time: Sep 4, 2016 4:41:16 PM Sender Host: webmail.xxxxxx.edu.pt Sender IP: 127.0.0.1 Authentication: dovecot_login Spam Score: 0 Recipient: xxxxx@xxxxxx.edu.pt Delivery User: xxxx Delivery Domain: xxxxx.edu.pt Delivered To: Router: smarthost_cleanmx_regular Transport: remote_smtp_cleanmx_smart_regular Out Time: Sep 4, 2016 4:41:16 PM ID: 1bgZXh-003IPF-Mc Delivery Host: smtp.cleanmx.pt Delivery IP: 109.71.47.152 Size: 602 bytes Result: DHE-RSA-AES256-SHA:256 CV=yes DN="/OU=Domain Control Validated/CN=*.cleanmx.pt": SMTP error from remote mail server after MAIL FROM: SIZE=1643: 550-Verification failed for \n550-Called: 64
Not even my webmail i can't send or receive any email Any help please? Thanks

Comments

7 comments

Date Votes
  • SysSachin
    Hi, Please check to see if the domain is in /etc/localdomains or in /etc/remotedomains use below command
    grep 'domainname.tld' /etc/localdomains grep 'domainname.tld' /etc/remotedomains
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  • cPanelMichael
    Hello, It looks like the full error output was removed from the CODE block you provided. Could you let us know the full error message by searching for that message in /var/log/exim_mainlog? EX:
    exigrep MSGID /var/log/exim_mainlog
    Thank you.
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  • alphasil
    Hi I'm sorry but my domain uses only cpnel access And i don't have the folders you say This is my folders in var s15.postimg.org/692omvdpn/email.jpg About the errors, i have copied all This is the image with the details s15.postimg.org/wprhhqqob/email2.jpg And the full log Event: User: ebspma Domain: Sender: Sent Time: Sep 2, 2016 9:24:21 PM Sender Host: localhost Sender IP: 127.0.0.1 Authentication: localuser Spam Score: 0 Recipient: Delivery User: Delivery Domain: Delivered To: Router: smarthost_regular Transport: remote_smtp_smart_regular Out Time: Sep 2, 2016 9:24:21 PM ID: 1bfv0v-0026wD-L1 Delivery Host: relay3.server Delivery IP: 185.15.20.241 Size: 1.48 KB Result: DHE-RSA-AES256-GCM-SHA384:256 CV=yes DN="/OU=Domain Control Validated/CN=*.domain.pt": SMTP error from remote mail server after RCPT TO:: 550 5.1.7 : Sender address rejected: undeliverable adress Any help? in a file i have gesdocente":{"disk_mtime":1473003627,"diskquota":0,"diskused":0,"suspended_login":0}
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  • cPanelMichael
    Hello, Browse to "cPanel >> MX Entry" and ensure "Local Mail Exchanger" is enabled for this domain name. Then, check to ensure the MX record for this domain name resolves to the cPanel server using a utility such as IntoDNS.com. You may also want to report this issue to your web hosting provider for additional assistance. Thank you.
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  • alphasil
    Ok I've made those changes and check here please [Removed - Use of Real Domain Names] Now i can receive an email inside the same domain but not outside i receive this This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: [Removed - Please post the output without real domain names or email addresses] And this account exists....also gmail account has the same result I ahve chaged mx entry to Local Mail Exchanger less " Configure server to always accept mail. Mail will be delivered locally on the server when sent from the server or outside the server.
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  • alphasil
    Sorry This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
    xxxxx@xxxx.xxxxxx-edu.pt host smtp.cleanmx.pt [130.185.80.200] SMTP error from remote mail server after MAIL FROM: SIZE=1659: 550-Verification failed for 550-Called: 130.185.80.200 550-Sent: RCPT TO: 550-Response: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-550-5.1.1 double-checking the recipient's email address for typos or 550-550-5.1.1 unnecessary spaces. Learn more at 550-550-5.1.1 "The email account that you tried to reach does not exist" error - Gmail Help aq5si31215894wjc.126 - 550-550 gsmtp 550 Invalid sender Reporting-MTA: dns; cp35.webserver.pt Action: failed Final-Recipient: rfc822;xxxxx@xxxx.xxxxxx-edu.pt Status: 5.0.0 Remote-MTA: dns; smtp.cleanmx.pt Diagnostic-Code: smtp; 550-Verification failed for 550-Called: 130.185.80.200 550-Sent: RCPT TO: 550-Response: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-550-5.1.1 double-checking the recipient's email address for typos or 550-550-5.1.1 unnecessary spaces. Learn more at 550-550-5.1.1 "The email account that you tried to reach does not exist" error - Gmail Help aq5si31215894wjc.126 - 550-550 gsmtp 550 Invalid sender
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  • cPanelMichael
    Could you report the issue to your web hosting provider so they can take a closer look to see why that's happening? Thank you.
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