Cannot open file: No such device or address at bin/pkgacct.pl line 1472.

3awh

• September 11, 2016 06:04

I Use Backup to a another server via Sftp every Sunday Morning and for the past 4 sundays since starting the backup to another server I'm getting this error with the same account. Replace account name with X's here is the full error log Please someone tell me how to fix this
[2016-09-11 02:51:45 -0400] /home/XXXXXX/.cpanel/live-engine-connector-2mlyAF7tGa.sock: Cannot open file: No such device or address at bin/pkgacct.pl line 1472. [2016-09-11 02:51:45 -0400] /home/XXXXXX/.cpanel/live-engine-connector-GMxJAW7tEW.sock: Cannot open file: No such device or address at bin/pkgacct.pl line 1472. [2016-09-11 02:51:45 -0400] /home/XXXXXX/.cpanel/live-engine-connector-eE3NxdKdMU.sock: Cannot open file: No such device or address at bin/pkgacct.pl line 1472. [2016-09-11 02:51:45 -0400] /home/XXXXXX/.cpanel/live-engine-connector-9jOlC2RY4o.sock: Cannot open file: No such device or address at bin/pkgacct.pl line 1472. [2016-09-11 02:51:45 -0400] /home/XXXXXX/.cpanel/live-engine-connector-d46qvkKsdu.sock: Cannot open file: No such device or address at bin/pkgacct.pl line 1472. [2016-09-11 02:51:45 -0400] /home/XXXXXX/.cpanel/live-engine-connector-kAXiHAqFeL.sock: Cannot open file: No such device or address at bin/pkgacct.pl line 1472. [2016-09-11 02:51:45 -0400] /home/XXXXXX/.cpanel/live-engine-connector-NeTtPEmclp.sock: Cannot open file: No such device or address at bin/pkgacct.pl line 1472. [2016-09-11 02:51:45 -0400] /home/XXXXXX/.cpanel/live-engine-connector-uTAxZOkBQ3.sock: Cannot open file: No such device or address at bin/pkgacct.pl line 1472. [2016-09-11 02:51:45 -0400] /home/XXXXXX/.cpanel/live-engine-connector-Ge7yxEzUr7.sock: Cannot open file: No such device or address at bin/pkgacct.pl line 1472. [2016-09-11 02:51:45 -0400] /home/XXXXXX/.cpanel/live-engine-connector-ODUnCS57yl.sock: Cannot open file: No such device or address at bin/pkgacct.pl line 1472.[2016-09-11 02:51:45 -0400] Done [2016-09-11 02:51:45 -0400] pkgacctfile is: /backup/weekly/2016-09-11/accounts/XXXXXX.tar.gz [2016-09-11 02:51:45 -0400] [2016-09-11 02:51:45 -0400] size is: 35161353948 [2016-09-11 02:51:45 -0400] [2016-09-11 02:51:45 -0400] homesize is: 37669658624 [2016-09-11 02:51:45 -0400] [2016-09-11 02:51:45 -0400] homefiles is: 237904 [2016-09-11 02:51:45 -0400] pkgacct completed [2016-09-11 02:51:45 -0400] info [backup] Queuing weekly backup copy for transport [2016-09-11 02:51:45 -0400] info [backup] Queuing transport of file: /backup/weekly/2016-09-11/accounts/XXXXXX.tar.gz [2016-09-11 02:54:29 -0400] info [backup] Pruning backup directory: /backup/weekly/2016-08-14 [2016-09-11 02:54:29 -0400] info [backup] Queuing prune operation for remote destination weekly backups [2016-09-11 02:54:29 -0400] info [backup] Queuing transport reporter [2016-09-11 02:54:29 -0400] info [backup] Completed at Sun Sep 11 02:54:29 2016 [2016-09-11 02:54:29 -0400] info [backup] Final state is Backup::Success (0)
Thank You Mitch EDITED: forgot to say: version of cpanel is WHM 58.0 (build 27) All other accounts about 18 transfer OK I checked the Backup server and there is a XXXXXX.tar.gz for the account and the size is 35,161,353,948

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  cPanelMichael

  • September 20, 2016 20:09

  Hello, The output you provided does not suggest the backup generation failed for that account, but that some files were not backed up (e.g. "/home/XXXXXX/.cpanel/live-engine-connector"). Does this account utilize the Live API, or is it associated with a third-party plugin? Thank you.

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  3awh

  • September 20, 2016 20:44

  Thanks Michael Might be but the error has gone and is no longer in the logs everything looks good thanks Mitch

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  cPanelMichael

  • September 21, 2016 11:52

  I'm happy to see the issue is no longer occurring. It's likely those files existed when the backup started, but were deleted before the backup generation completed, leading to those warning messages. Thank you.

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