autossl error_log

kernow

• September 25, 2016 11:19

Getting lots of autossl errors in/usr/local/cpanel/logs/error_log example: [2016-09-25 16:09:01 +0000] warn [autossl_check_cpstore_queue] Cpanel::Exception::IO::FileOpenError/(XID h7y35w) The system failed to open the file "/var/cpanel/logs/autossl/2016-08-08T01:58:01Z/json" because of an error: No such file or directory
Any ideas?

• 

  cPanelMichael

  • October 05, 2016 20:25

  Hello, Is there any additional output in the error_log before or after those entries? Could you verify the version of cPanel installed on the system? Thank you.

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  kernow

  • October 05, 2016 21:06

  Hi, cPanel version is 58 build 31 Here's another example from the start of the log, actual log is several hundred lines of simular output so only include a few below: /usr/local/cpanel/logs/error_log:
  [2016-10-05 19:04:01 +0000] warn [autossl_check_cpstore_queue] Cpanel::Exception::IO::FileOpenError/(XID 2bpt8h) The system failed to open the file "/var/cpanel/logs/autossl/2016-08-08T01:58:01Z/json" because of an error: No such file or directory at /usr/local/cpanel/Cpanel/Exception.pm line 73. Cpanel::Exception::create("IO::FileOpenError", HASH(0x4743540)) called at /usr/local/cpanel/Cpanel/Autodie/Sys/Open.pm line 37 Cpanel::Autodie::Sys::Open::sysopen(GLOB(0x4743558), "/var/cpanel/logs/autossl/2016-08-08T01:58:01Z/json", 1025, 384) called at /usr/local/cpanel/Cpanel/SSL/Auto/Log.pm line 293 Cpanel::SSL::Auto::Log::new("Cpanel::SSL::Auto::Log", "start_time", "2016-08-08T01:58:01Z") called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider.pm line 490 Cpanel::SSL::Auto::Provider::_create_logger(Cpanel::SSL::Auto::Provider::cPanel=HASH(0x4743318), "start_time", "2016-08-08T01:58:01Z") called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider.pm line 273 Cpanel::SSL::Auto::Provider::resume_logging(Cpanel::SSL::Auto::Provider::cPanel=HASH(0x4743318), "2016-08-08T01:58:01Z") called at bin/autossl_check_cpstore_queue.pl line 299 bin::autossl_check_cpstore_queue::_init_provider_obj(bin::autossl_check_cpstore_queue=HASH(0x4418598), HASH(0x4742f10)) called at bin/autossl_check_cpstore_queue.pl line 178 bin::autossl_check_cpstore_queue::_process_user(bin::autossl_check_cpstore_queue=HASH(0x4418598), "fronti08") called at bin/autossl_check_cpstore_queue.pl line 129 bin::autossl_check_cpstore_queue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x4706c68), Try::Tiny::Catch=REF(0x3c15908)) called at bin/autossl_check_cpstore_queue.pl line 141 bin::autossl_check_cpstore_queue::_run_maybe_captured(bin::autossl_check_cpstore_queue=HASH(0x4418598)) called at bin/autossl_check_cpstore_queue.pl line 80 bin::autossl_check_cpstore_queue::__ANON__() called at /usr/local/cpanel/Cpanel/CaptureFH.pm line 50 Cpanel::CaptureFH::do_with_output_captured_to_path_if_non_tty("/usr/local/cpanel/logs/error_log", CODE(0x44185f8)) called at bin/autossl_check_cpstore_queue.pl line 81 bin::autossl_check_cpstore_queue::run(bin::autossl_check_cpstore_queue=HASH(0x4418598)) called at bin/autossl_check_cpstore_queue.pl line 64 at bin/autossl_check_cpstore_queue.pl line 139. bin::autossl_check_cpstore_queue::__ANON__(Cpanel::Exception::IO::FileOpenError=HASH(0x4749798)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 103 Try::Tiny::try(CODE(0x4706c68), Try::Tiny::Catch=REF(0x3c15908)) called at bin/autossl_check_cpstore_queue.pl line 141 bin::autossl_check_cpstore_queue::_run_maybe_captured(bin::autossl_check_cpstore_queue=HASH(0x4418598)) called at bin/autossl_check_cpstore_queue.pl line 80 bin::autossl_check_cpstore_queue::__ANON__() called at /usr/local/cpanel/Cpanel/CaptureFH.pm line 50 Cpanel::CaptureFH::do_with_output_captured_to_path_if_non_tty("/usr/local/cpanel/logs/error_log", CODE(0x44185f8)) called at bin/autossl_check_cpstore_queue.pl line 81 bin::autossl_check_cpstore_queue::run(bin::autossl_check_cpstore_queue=HASH(0x4418598)) called at bin/autossl_check_cpstore_queue.pl line 64 [2016-10-05 19:09:01 +0000] warn [autossl_check_cpstore_queue] Cpanel::Exception::IO::FileOpenError/(XID gwuet2) The system failed to open the file "/var/cpanel/logs/autossl/2016-08-08T01:58:01Z/json" because of an error: No such file or directory at /usr/local/cpanel/Cpanel/Exception.pm line 73. Cpanel::Exception::create("IO::FileOpenError", HASH(0x4909540)) called at /usr/local/cpanel/Cpanel/Autodie/Sys/Open.pm line 37 Cpanel::Autodie::Sys::Open::sysopen(GLOB(0x4909558), "/var/cpanel/logs/autossl/2016-08-08T01:58:01Z/json", 1025, 384) called at /usr/local/cpanel/Cpanel/SSL/Auto/Log.pm line 293 Cpanel::SSL::Auto::Log::new("Cpanel::SSL::Auto::Log", "start_time", "2016-08-08T01:58:01Z") called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider.pm line 490 Cpanel::SSL::Auto::Provider::_create_logger(Cpanel::SSL::Auto::Provider::cPanel=HASH(0x4909318), "start_time", "2016-08-08T01:58:01Z") called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider.pm line 273 Cpanel::SSL::Auto::Provider::resume_logging(Cpanel::SSL::Auto::Provider::cPanel=HASH(0x4909318), "2016-08-08T01:58:01Z") called at bin/autossl_check_cpstore_queue.pl line 299 bin::autossl_check_cpstore_queue::_init_provider_obj(bin::autossl_check_cpstore_queue=HASH(0x45de598), HASH(0x4908f10)) called at bin/autossl_check_cpstore_queue.pl line 178 bin::autossl_check_cpstore_queue::_process_user(bin::autossl_check_cpstore_queue=HASH(0x45de598), "fronti08") called at bin/autossl_check_cpstore_queue.pl line 129 bin::autossl_check_cpstore_queue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x48ccc68), Try::Tiny::Catch=REF(0x4491c98)) called at bin/autossl_check_cpstore_queue.pl line 141 bin::autossl_check_cpstore_queue::_run_maybe_captured(bin::autossl_check_cpstore_queue=HASH(0x45de598)) called at bin/autossl_check_cpstore_queue.pl line 80 bin::autossl_check_cpstore_queue::__ANON__() called at /usr/local/cpanel/Cpanel/CaptureFH.pm line 50 Cpanel::CaptureFH::do_with_output_captured_to_path_if_non_tty("/usr/local/cpanel/logs/error_log", CODE(0x45de5f8)) called at bin/autossl_check_cpstore_queue.pl line 81 bin::autossl_check_cpstore_queue::run(bin::autossl_check_cpstore_queue=HASH(0x45de598)) called at bin/autossl_check_cpstore_queue.pl line 64 at bin/autossl_check_cpstore_queue.pl line 139. bin::autossl_check_cpstore_queue::__ANON__(Cpanel::Exception::IO::FileOpenError=HASH(0x490f798)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 103 Try::Tiny::try(CODE(0x48ccc68), Try::Tiny::Catch=REF(0x4491c98)) called at bin/autossl_check_cpstore_queue.pl line 141 bin::autossl_check_cpstore_queue::_run_maybe_captured(bin::autossl_check_cpstore_queue=HASH(0x45de598)) called at bin/autossl_check_cpstore_queue.pl line 80 bin::autossl_check_cpstore_queue::__ANON__() called at /usr/local/cpanel/Cpanel/CaptureFH.pm line 50 Cpanel::CaptureFH::do_with_output_captured_to_path_if_non_tty("/usr/local/cpanel/logs/error_log", CODE(0x45de5f8)) called at bin/autossl_check_cpstore_queue.pl line 81 bin::autossl_check_cpstore_queue::run(bin::autossl_check_cpstore_queue=HASH(0x45de598)) called at bin/autossl_check_cpstore_queue.pl line 64
  

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• 

  cPanelMichael

  • October 10, 2016 18:01

  Hello @kernow, Could you open a support ticket using the link in my signature and post the ticket number here so we can take update this thread with the outcome? Thank you.

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• 

  kernow

  • October 11, 2016 13:39

  support request ID: 7774649

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  kernow

  • October 11, 2016 22:19

  Update. Error was caused by by an SSL request stuck in the queue. FYI the queue file is in: /var/cpanel/autossl_queue_cpanel.json

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  cPanelMichael

  • October 13, 2016 04:18

  Hello @kernow, Thank you for updating us with the outcome of the support ticket. Internal case CPANEL-9234 is now open to address an issue where the AutoSSL log file expires and is removed, but the certificate request remains in the AutoSSL queue. This can lead to the error messages reported in your original post. I'll update this thread again once the resolution is published. Thank you.

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  cPanelMichael

  • October 24, 2016 16:43

  Hello, To update, this is fixed in cPanel version 60.0.6: Fixed case CPANEL-9234: Act gracefully when the cPanel AutoSSL queue has a too-old entry. Thanks!

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