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Backup Transport Errors

Rogerio
Hello, I send my daily backups to another server using SFTP. Since update 58.0.30, backup script isn't closing connections. Example: I have 82 websites, it opens 82 SFTP connections and keep connected or doesn't close the connection gracefully. Files are uploaded ok, but connections keep open. Problem: my second server is only 256 Mb RAM (VPS). Each connection uses 1.5-1.8 Mb. After open 70 connections, my server freezes due to OOM Killer (kills all services due to out of memory). No problem before update to 58.0.30. Any ideias? Thank you.

Comments

19 comments

Date Votes
  • Rogerio
    I found a temporary solution: set a low idle timeout on SSH connections, since SFTP uploads sends no "keep alive" messages. # vi /etc/ssh/sshd_config ClientAliveInterval 30 ClientAliveCountMax 0 Result: Sep 27 03:10:39 thor sshd[11999]: subsystem request for sftp Sep 27 03:11:21 thor sshd[11999]: Timeout, client not responding.
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  • fate12
    Could someone please explain why Cpanel still disables the remote backup destination if connection failes? My DC had problems with their backupserver tonight and I had to enable the backup of six servers again. WHY on earth would someone EVER wants to automaticly disable the backups. .Insane.
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  • brt
    I'm going to preface this by saying that my backup connection works, it validates when clicking the Validate button, and that some accounts do get transferred -- usually a random sampling of accounts covering most of the alphabet; i.e. accounts from A to Z, but not all of them. If I SSH in and manually SFTP to the same backup server, all goes well. All accounts transfer. No errors. Checking /usr/local/cpanel/logs/cpbackup_transporter.log, I see the following:
    [2016-10-01 04:42:40 -0500] info [cpbackup_transporter] Starting a "copy" operation on the "*REMOVED*" destination ID "NWfPqftqEcQBtZ4rsiO$ [2016-10-01 04:42:40 -0500] info [cpbackup_transporter] Base path for destination is cpanelservernamehere [2016-10-01 04:42:40 -0500] info [cpbackup_transporter] Upload attempt #1 starting for /backup/2016-10-01/accounts/*REMOVED*.tar.gz to cpanelservernamehere/monthly/2016-$ [2016-10-01 04:42:41 -0500] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-10-01 04:42:41 -0500] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2016-10-01 04:42:42 -0500] info [cpbackup_transporter] Starting a "copy" operation on the "*REMOVED*" destination ID "NWfPqftqEcQBtZ4rsiO$ [2016-10-01 04:42:42 -0500] info [cpbackup_transporter] Base path for destination is cpanelservernamehere [2016-10-01 04:42:43 -0500] info [cpbackup_transporter] Upload attempt #1 starting for /backup/2016-10-01/accounts/*REMOVED*.tar.gz to cpanelservernamehere/2016-10-01/st$ [2016-10-01 04:42:43 -0500] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-10-01 04:42:43 -0500] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2016-10-01 04:42:45 -0500] info [cpbackup_transporter] Starting a "copy" operation on the "*REMOVED*" destination ID "NWfPqftqEcQBtZ4rsiO$ [2016-10-01 04:42:45 -0500] info [cpbackup_transporter] Base path for destination is cpanelservernamehere [2016-10-01 04:42:45 -0500] info [cpbackup_transporter] Upload attempt #1 starting for /backup/2016-10-01/accounts/*REMOVED*.tar.gz to cpanelservernamehere/monthly/2016-$ [2016-10-01 04:42:46 -0500] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-10-01 04:42:46 -0500] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2016-10-01 04:42:47 -0500] warn [cpbackup_transporter] Error connecting to *REMOVED*: Cpanel::Transport::Exception::Network::Connection=$ Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x14fe500), "Error connecting to *REMOVED*: Cpanel::Tra"...) called at /us$ Cpanel::Backup::Queue::transport_backup::get_ctf_obj(Cpanel::Backup::Queue::transport_backup=HASH(0x1714bf8), HASH(0x2ac7428)) called at /usr/local/$ Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x1714bf8), cPanel::TaskQueue::Task=HASH(0x2b0259$ eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588 cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238 cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x29ee0a8), CODE(0x2bca050)) called at /usr/local/cpanel/3rdparty/perl/522/lib$ cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x2330150)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150 eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148 [2016-10-01 04:42:48 -0500] warn [cpbackup_transporter] Error connecting to *REMOVED*: Cpanel::Transport::Exception::Network::Connection=$ Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x14fe500), "Error connecting to *REMOVED*: Cpanel::Tra"...) called at /us$ Cpanel::Backup::Queue::transport_backup::get_ctf_obj(Cpanel::Backup::Queue::transport_backup=HASH(0x1714bf8), HASH(0x2ac7428)) called at /usr/local/$ Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x1714bf8), cPanel::TaskQueue::Task=HASH(0x2b0259$ eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588 cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238 cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x29ee0a8), CODE(0x2bca050)) called at /usr/local/cpanel/3rdparty/perl/522/lib$ cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x2330150)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150 eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
    Can someone verify whether this is actually a connection issue, or if something's messed up with cPanel? I haven't had a successful backup transport in over a week (aside from manually SFTPing from shell). Any input appreciated!
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  • Lor
    Similar issue. The trouble started few days ago. I have 2 backup destinations on different hosts/locations Got few error emails from cPanel on server.xxxx.com like this: Unable to send "/home/backup/weekly/2016-10-02/accounts/xxxx.tar.gz" to destination "BackupHost1" Unable to send "/home/backup/weekly/2016-10-02/accounts/xxxx.tar.gz" to destination "BackupHost2" Every times after the error comes up, WHM turn status to 'disabled' for my backup destinations. I enabled it manually thru WHM backup configuration menu, validate it(passed all time) but second backup time WHM turn it to 'disabled' status again. Maximum destination timeout 28800 seconds ( 8 hours ). All destinations have enough free space. All passed validation. I have access to its from my server. I can transfer my files using FTP connection to the destinations. Please help. cpbackup_transporter.log in attachment
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  • IanD
    I am also having this problem, which seemed to start occurring after cPanel updated to 11.58.0.30 on 28 September. Prior to this all backups were transporting correctly (very occasionally I'd get an error but nothing to write home about). Now, some account files are successful while the rest are not, and it's happening on every run.
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  • fate12
    They are still failing. I first thought it was a problem on the backupserver of my provider but they keep failing. Hope this gets fixed soon :(
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  • JamasWise
    Add me to the list as well. This use to be so stable then as of a week ago it keeps falling over. In my case it complains about an authentication problem. However, the system backup and a few accounts always make it over before the authentication error. Backup destination gets disabled. I can enable it and it validates fine. If I do the transfer manually then no issue. This is becoming a serious issue as when the backup transportation fails it leaves the backups on the server. If you aren't careful it fills up the servers drive and then you are in real trouble.
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  • cPanelMichael
    Hello, Internal case CPANEL-8972 is open to address this issue. To paraphrase the case description, this happens when the backup transporter creates new control connections for each file upload to the remote server, but then does not close the handle until the transporter process stops. Under some conditions, depending on how many uploads happen during a single transporter session, this can cause the transporter to run out of allowed connection slots on the server, or hit other resource limits on the server, resulting in a sequence of upload failures. This results in error messages like this in /usr/local/cpanel/logs/cpbackup_transporter.log:
    Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0xe73f38), "Unable to get connection to transport id: nxESfKBmFDpNUGqlVo"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 200
    In addition, it's also evident with error messages like this in /usr/local/cpanel/logs/error_log:
    info [cpbackup_transporter] Net::FTP=GLOB(0x24216a8) <<< 421 Too many connections (8) from this IP info [cpbackup_transporter] Error encountered info [cpbackup_transporter] Error is an object reference of type ref Cpanel::Transport::Exception::Network::Connection=HASH(0x23e1d78)
    I'll update this thread once the resolution to this issue is published. In the meantime, the temporary workaround is to increase the FTP connection limit, or in the case of SFTP, to adjust any resource limits preventing the SFTP user from spwaning enough child processes to handle the extra connections. Thank you.
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  • fate12
    Dear Michael, Thank you for your response. Glad to see the problem is acknowledged. I get this error instead of the one you mention:
    [2016-10-09 02:43:58 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x2d116a0) <<< 530 Sorry, no more connections for your ip
    I see this back on every day the backup problem occurs.
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  • fate12
    Despite doubling the allowed ftp connections to 16 the backups where again disabled this morning.
    [2016-10-10 04:25:30 +0200] info [cpbackup_transporter] Net::FTP=GLOB(0x3a2daa0) <<< 530 Sorry, no more connections for your ip
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  • cPanelMichael
    Hello @fate12, That error message is a common symptom of CPANEL-8972. To confirm, are you increasing the connection limit on the remote FTP server as a temporary workaround? It's important to increase the value on the remote FTP server itself, as opposed to adjusting the value on the cPanel server. Thank you.
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  • fate12
    Hi Michael, I can't change the configuration of the remote FTP server, it is from our DC. Any idea when this will be fixed? Thanks
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  • fate12
    I asked my DC, a max of 10 connections is the maximum and they won't adjust it. Is there somewhere in Cpanel I can tell it to use max 10 outgoing connections?
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  • cPanelMichael
    Hello @fate12, Adjusting the local FTP settings would not act as a workaround to this issue. The resolution for this bug is tentatively scheduled for inclusion with cPanel version 58.0.33. It's also included with cPanel version 60 (tentatively scheduled for publication to the "Current" build tier later today). I'll update this thread as soon as both versions are published. Thank you.
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  • cPanelMichael
    Hello, cPanel version 60 is now available on the "Current" build tier, and includes a resolution to address this issue: Fixed case CPANEL-8972: Fix half-closed backup transporter connections. Information on build tiers and the release process is available at:
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  • Lor
    I changed FTP maximum connection to 20, but still the same issue:
    [2016-10-12 02:38:18 -0600] info [cpbackup_transporter] Initializing log file [2016-10-12 02:38:18 -0600] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started. [2016-10-12 02:38:18 -0600] info [cpbackup_transporter] cpbackup_transporter - started [2016-10-12 02:38:18 -0600] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-10-12 02:38:18 -0600] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2016-10-12 02:38:18 -0600] info [cpbackup_transporter] Starting a "copy" operation on the "BackupHost2" destination ID "JE3mmCKPWwRzzKBDR9PlFWEJ". [2016-10-12 02:38:18 -0600] info [cpbackup_transporter] Base path for destination is / [2016-10-12 02:38:18 -0600] info [cpbackup_transporter] Upload attempt #1 starting for /home/backup/2016-10-12/accounts/file_name.tar.gz to /2016-10-12/file_name.tar.gz for destination: BackupHost2 [2016-10-12 02:38:21 -0600] info [cpbackup_transporter] Starting a "copy" operation on the "BackupHost1" destination ID "no1pGQxE8MAPnX9XVGu9pGKV". [2016-10-12 02:38:21 -0600] info [cpbackup_transporter] Base path for destination is /backup-dir1/ [2016-10-12 02:38:22 -0600] info [cpbackup_transporter] Upload attempt #1 starting for /home/backup/2016-10-12/accounts/file_name.tar.gz to /backup-dir1/2016-10-12/file_name.tar.gz for destination: BackupHost1 [2016-10-12 02:40:15 -0600] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-10-12 02:40:15 -0600] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2016-10-12 02:40:16 -0600] info [cpbackup_transporter] Starting a "copy" operation on the "BackupHost1" destination ID "no1pGQxE8MAPnX9XVGu9pGKV". ... ... [2016-10-12 02:42:32 -0600] info [cpbackup_transporter] Base path for destination is / [2016-10-12 02:42:32 -0600] info [cpbackup_transporter] Upload attempt #1 starting for /home/backup/2016-10-12/accounts/file_name.tar.gz to /2016-10-12/file_name.tar.gz for destination: BackupHost2 [2016-10-12 02:42:34 -0600] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-10-12 02:42:34 -0600] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2016-10-12 02:42:34 -0600] info [cpbackup_transporter] Starting a "copy" operation on the "BackupHost1" destination ID "no1pGQxE8MAPnX9XVGu9pGKV". [2016-10-12 02:42:34 -0600] info [cpbackup_transporter] Base path for destination is /backup-dir1/ [2016-10-12 02:42:34 -0600] info [cpbackup_transporter] Upload attempt #1 starting for /home/backup/2016-10-12/accounts/file_name.tar.gz to /backup-dir1/2016-10-12/file_name.tar.gz for destination: BackupHost1 [2016-10-12 02:47:51 -0600] warn [cpbackup_transporter] Authentication failed for remote backup destination: BackupHost2 at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27. Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x83cd48), "Authentication failed for remote backup destination: BackupHost2") called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 453 Cpanel::Backup::Queue::transport_backup::get_ctf_obj(Cpanel::Backup::Queue::transport_backup=HASH(0x1086c58), HASH(0x23549c0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 192 Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x1086c58), cPanel::TaskQueue::Task=HASH(0x2252ed0), Cpanel::LoggerAdapter=HASH(0x83cd48)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588 cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238 cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x20552b0), CODE(0x1e46438)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593 cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x1557568)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150 eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148 [2016-10-12 02:47:51 -0600] warn [cpbackup_transporter] Unable to get connection to transport id: JE3mmCKPWwRzzKBDR9PlFWEJ at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27. Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x83cd48), "Unable to get connection to transport id: JE3mmCKPWwRzzKBDR9"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 200 Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x1086c58), cPanel::TaskQueue::Task=HASH(0x2252ed0), Cpanel::LoggerAdapter=HASH(0x83cd48)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588 cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238 cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x20552b0), CODE(0x1e46438)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593 cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x1557568)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150 eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148 [2016-10-12 02:47:51 -0600] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-10-12 02:47:51 -0600] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2016-10-12 02:47:51 -0600] warn [cpbackup_transporter] Authentication failed for remote backup destination: BackupHost1 at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27. Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x83cd48), "Authentication failed for remote backup destination: BackupH"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 453 Cpanel::Backup::Queue::transport_backup::get_ctf_obj(Cpanel::Backup::Queue::transport_backup=HASH(0x1086c58), HASH(0x2252f60)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 192 Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x1086c58), cPanel::TaskQueue::Task=HASH(0x22527f8), Cpanel::LoggerAdapter=HASH(0x83cd48)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588 cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238 cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x160fb80), CODE(0x1f51708)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593 cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x1557568)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150 eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148 [2016-10-12 02:47:51 -0600] warn [cpbackup_transporter] Unable to get connection to transport id: no1pGQxE8MAPnX9XVGu9pGKV at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27. Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x83cd48), "Unable to get connection to transport id: no1pGQxE8MAPnX9XVG"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 200 Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x1086c58), cPanel::TaskQueue::Task=HASH(0x22527f8), Cpanel::LoggerAdapter=HASH(0x83cd48)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 588 cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238 cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x160fb80), CODE(0x1f51708)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 593 cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x1557568)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150 eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148 [2016-10-12 02:47:51 -0600] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-10-12 02:47:51 -0600] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2016-10-12 02:47:51 -0600] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-10-12 02:47:51 -0600] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2016-10-12 02:47:51 -0600] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-10-12 02:47:51 -0600] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2016-10-12 02:47:51 -0600] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-10-12 02:47:51 -0600] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2016-10-12 02:47:51 -0600] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-10-12 02:47:51 -0600] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2016-10-12 02:47:51 -0600] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-10-12 02:47:51 -0600] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2016-10-12 02:47:51 -0600] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-10-12 02:47:51 -0600] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2016-10-12 02:47:51 -0600] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-10-12 02:47:51 -0600] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do [2016-10-12 02:47:51 -0600] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped. [2016-10-12 02:52:48 -0600] info [cpbackup_transporter] Initializing log file [2016-10-12 02:52:48 -0600] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started. [2016-10-12 02:52:48 -0600] info [cpbackup_transporter] cpbackup_transporter - started [2016-10-12 02:52:48 -0600] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-10-12 02:52:48 -0600] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2016-10-12 02:52:48 -0600] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-10-12 02:52:48 -0600] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do [2016-10-12 02:52:48 -0600] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped. [2016-10-12 02:53:29 -0600] info [cpbackup_transporter] Initializing log file [2016-10-12 02:53:29 -0600] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started. [2016-10-12 02:53:29 -0600] info [cpbackup_transporter] cpbackup_transporter - started [2016-10-12 02:53:29 -0600] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-10-12 02:53:29 -0600] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2016-10-12 02:53:29 -0600] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2016-10-12 02:53:29 -0600] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do [2016-10-12 02:53:29 -0600] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped. [2016-10-12 03:53:20 -0600] info [cpbackup_transporter] Initializing log file ...
    Any help, please ...
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  • cPanelMichael
    Hello @Lor, cPanel version 60 is now available under the "Current" build tier and includes a resolution for this issue. I'll update this thread once the resolution is published to a cPanel 58 build tier. Thank you.
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  • Lor
    Thank you. I'll try.
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  • cPanelMichael
    Hello, To update, the case is now available in cPanel version 58.0.34 as well: Fixed case CPANEL-8972: Rebuild transport objects correctly. Thank you.
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