Backup not including public_html

comptech520

• October 11, 2016 03:28

Hi, When I run a cpmove or a backup of a domain inside cPanel, the homedir/public_html folder is missing. Can anyone shed light to why?

• 

  Infopro

  • October 11, 2016 09:10

  Is the directory listed in the cpbackup-exclude.conf file?

  0
• 

  comptech520

  • October 11, 2016 09:40

  Hi, Thanks for the reply. It is not in the /home/user/cpbackup-exclude.conf file.

  0
• 

  Infopro

  • October 11, 2016 09:59

  Is the account near its quota? Any hints in the backup log for that account as to whats happening during the backup process? Please feel free to open a ticket to cPanel Technical Support about this if you like.

  0
• 

  comptech520

  • October 11, 2016 10:38

  I have a update: when I less the file, the public_html directory is there, but not when I extract the backup.

  0
• 

  Infopro

  • October 11, 2016 10:47

  when I less the file

  
  Whats this mean exactly?

  0
• 

  comptech520

  • October 11, 2016 10:50

  I can take the backup file created by cPanel, and run the command less enter, then /public_html and it is listed (/homedir/public_html)in the file, but when I download the file and attempt to extract it, the public_html directory is nowhere to be found.

  0
• 

  Infopro

  • October 11, 2016 11:05

  Odd. How large is the account? Not sure it matters here, just curious.

  0
• 

  comptech520

  • October 11, 2016 11:10

  1.5gb

  0
• 

  Infopro

  • October 11, 2016 11:16

  Ownership set properly?

  0
• 

  comptech520

  • October 12, 2016 00:24

  drwxr-x--- public_html

  0
• 

  cPanelMichael

  • October 12, 2016 19:17

  I can take the backup file created by cPanel, and run the command less enter, then /public_html and it is listed (/homedir/public_html)in the file, but when I download the file and attempt to extract it, the public_html directory is nowhere to be found.

  
  Hello, Could you us through the full steps you are taking to reproduce this issue? Please include the commands you are using when backing up and extracting the archive. To note, on a test system, the extracted archive includes the public_html directory under this path:
  ./cpmove-username/homedir/public_html
  Thank you.

  0

Please sign in to leave a comment.