Who is the service managers supervisor
Hi,
I had a rather bad experience with a few service tickes and so i gave them a appropriate score. I closed the tickets, i understand the initial followup on them from the service manager and i appreciate that. However when they ask me to change the score i said no because i felt the score was appropriate.
Since then i have received several emails regarding the tickets, either as individual or group of tickets for one reason or another. Also some keep asking me to reconsider the score. This is bording on harrassment from tech support and i want them to close the tickets as i did in the beginning and move on, and i have kindly ask them to do so.
However if i get another email regarding these tickets and asking me to change my score i want to report it to the service managers supervisor.
Can anyone tell me who that is please in the event i need that contact.
Thanks..
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I believe if you look at any emails you get from the ticket system there is a link for what you seek. Short of that, just respond to any second notices you've gotten with a proper response, close the ticket yourself and be done with it. Taking a look at several of your tickets and I note you're not being very friendly in them and that this may have got you in a bit of hot water in the ticket system with Technical Support. You and I have spoken about this in years past, nothing has changed here. Your report here is noted and I've passed it along for you. Have a great weekend! 0 -
I didnt sign up for a buddy system, i signed up for service, its business not personal. If i feel i have not been treated right i dont have to be friendly, this is not a social club. I have no intention in doing any more service tickets i get better service in the forum and if they let their emotions control their service offering then thats on them. Nothing in my contract says i have to be nice to anyone or protect anyones feelings, as long as i am factual and present the details, which i have done without profanity. If this has happend to you, you would be just as upset as i was. But i am done with that now but they keep bringing it up. And i have closed the tickets but they keep reopening them as what they call "followup" I even never replied to the 60 hour request at all i just let that time expire and they still write me emails on them. I also never responded to their notice offering me a free phone call either, what makes them think i want to talk to anyone over there when i never got the service in the first place. I fully understand there is a need for followup when it comes to service, they have done so and i have replied saying i have no interest in changing anything, that should be the end of it as you say, tell them that. I am really not interested in prolonging this situation, i have no desire to report it further up the chain as it just takes up more of my time, i just want it to go away. Thank you for the reply. 0 -
If i feel i have not been treated right i dont have to be friendly, this is not a social club.
You do need to remain professional though. That's not a cPanel rule, that's a proper rule for everything you do online having to do with your business. Being frustrated about something does not give anyone the right to be unprofessional. I'm actually happy to see you back out and about in the hosting community after your time away. I'm kind of sad though that you're still having enough issues to warrant this sort of frustration, leading to posts like this. I've got no desire to prolong this either. Closing this one out. Thanks.0
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