EA3 fails from the GUI and the command line.

Every time we run EA 3 out CPU spikes and it errors out with an out of memory. Here is what I get when I run it from the command line:


root@range1 [~]# /scripts/easyapache
Doing one time sum regen of /opt/alt
Deep recursion on subroutine "Cpanel::CPAN::Digest::MD5::File::_dir" at /var/cpanel/perl/easy/Cpanel/CPAN/Digest/MD5/File.pm line 116.
Killed

And here is the email from cPanel Monitoring:


Out of memory: The process "easyapache.pl" was terminated because the system is low on memory.

In order to avoid a system crash due to low memory, the kernel terminated the process named "easyapache.pl" with the PID "470105".

Server

x.y.z

Primary IP Address
xxx.xxx.xxx.xxx

Process Name

easyapache.pl

Event Time

Friday, October 7, 2016 at 4:19:16 PM UTC

PID

470105

Status

Out of Memory ?

Memory Information

Used

4 GB

Available

11.64 GB

Installed

15.64 GB

Load Information

0.13 0.17 0.37

Uptime

62 days, 15 hours, 8 minutes, and 19 seconds

IOStat Information

avg-cpu: %user %nice %system %iowait %steal
%idle 1.61 0.19 0.32 2.70 0.00 95.18 Device: tps Blk_read/s Blk_wrtn/s
Blk_read Blk_wrtn sda 58.43 903.69 1052.11 4890154016 5693272830

Top Processes

PID

Owner

CPU %

Memory %

Command

912849

root

2.51

9.23

/usr/local/perls/perl-5.16.3/bin/perl
/usr/local/assp/assp.pl

601080

mysql

0.99

3.53

/usr/sbin/mysqld
  --basedir=/usr --datadir=/var/lib/mysql
  --plugin-dir=/usr/lib64/mysql/plugin --user=mysql
  --log-error=/var/lib/mysql/x.y.z.err
  --open-files-limit=15616
  --pid-file=/var/lib/mysql/x.y.z.pid
         
307874

root

0.37

2.92


/usr/local/cpanel/3rdparty/bin/clamd
        
3704

root

0.16

1.02

/usr/local/puppet/bin/ruby
/usr/local/puppet/sbin/puppetd
        
472523

hk6nmr19

0.29

0.56

/usr/bin/php
        
For addtional details, see the attached dmesg log dump.

Preview of "oom_dmesg.txt"

[5404607.546158] Out of memory: OOM killed process 470105 (easyapache.pl) score 0 vm:13083444kB, rss:12558996kB, swap:121120kB

Any ideas? I'm not seeing what the cause is.

RangeHosting

October 07, 2016 19:57

I tried yum update - no packages marked for update. I suppose I could try to switch to EA 4... I'm just concerned that the update may fail as EA 3 doesn't seem to want to run.

October 09, 2016 23:34

As an update, I attempted to upgrade from EA3 to EA4 and it failed with an error "cpanel multilib version problems found". I am not able to determine what libs it is having an issue with and YUM update does not throw any error and indicates no updates are needed.

cPanelMichael

October 11, 2016 22:35

Hello, This relates to an issue with the legacy EasyApache 3 system where a broken symlink and/or a named pipe in the '/opt' directory can lead to a failure during the attempt to regenerate a sum report of the files within '/opt'. Internal case EAL-3128 addresses this issue and is scheduled for inclusion with EasyApache version 3.34.7. You can follow the EasyApache 3 change log at:

EA3 fails from the GUI and the command line.

Comments

Didn't find what you were looking for?