AutoSSL failed Error

Tirazis

• October 10, 2016 13:25

Hi some of domain and accounts in my VPS have an error when Run AutoSSL. in an account all subdomains have ssl but main domain ssl is empty, when run AutoSSL this error shows in a log file: [Deleted - Please Remove Real Domain Names From the Output] Please help me how to solve this error. Best.

• 

  cPanelMichael

  • October 11, 2016 23:12

  Hello, Could you post the AutoSSL error output again, ensuring to remove references to real domain names, usernames, and IP addresses? Information on reviewing the AutoSSL log files is available at: Manage AutoSSL - Documentation - cPanel Documentation Thank you.

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  Tirazis

  • October 12, 2016 14:11

  Hello, Could you post the AutoSSL error output again, ensuring to remove references to real domain names, usernames, and IP addresses? Information on reviewing the AutoSSL log files is available at:
  
  2:41:08 AM ERROR AutoSSL failed to request an SSL certificate for "Domain Name" because of an error: Cpanel::Exception::cPStoreError/(XID tbtev6) The cPanel Store returned an error (X::Item::Validation) in response to the request "POST ssl/certificate/free": Generic exception at /usr/local/cpanel/Cpanel/Exception.pm line 73. Cpanel::Exception::create("cPStoreError", HASH(0x4b8c718)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 231 Cpanel::cPStore::__ANON__(Cpanel::Exception::HTTP::Server=HASH(0x4b90e08)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 103 Try::Tiny::try(CODE(0x4b8ca60), Try::Tiny::Catch=REF(0x4b8cb38)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 239 Cpanel::cPStore::_request(Cpanel::cPStore::LicenseAuthn=HASH(0x4a24318), "post", "ssl/certificate/free", "item_params", HASH(0x4b0cfd8)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 178 Cpanel::cPStore::post(Cpanel::cPStore::LicenseAuthn=HASH(0x4a24318), "ssl/certificate/free", "item_params", HASH(0x4b0cfd8)) called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider/cPanel.pm line 137 Cpanel::SSL::Auto::Provider::cPanel::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x4b8c6b8), Try::Tiny::Catch=REF(0x4b8dfd0)) called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider/cPanel.pm line 161 Cpanel::SSL::Auto::Provider::cPanel::renew_ssl_for_vhosts(Cpanel::SSL::Auto::Provider::cPanel=HASH(0x3af9370), "username", "domain name", ARRAY(0x3e65110)) called at bin/autossl_check.pl line 253 bin::autossl_check::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x4b90868), Try::Tiny::Catch=REF(0x3fc25b8)) called at bin/autossl_check.pl line 260 bin::autossl_check::__ANON__() called at /usr/local/cpanel/Cpanel/PIDFile.pm line 101 Cpanel::PIDFile::do("Cpanel::PIDFile", "/var/cpanel/autossl_check.pid", CODE(0x321afa8)) called at bin/autossl_check.pl line 281 bin::autossl_check::_run_maybe_captured("--all") called at bin/autossl_check.pl line 107 bin::autossl_check::__ANON__() called at /usr/local/cpanel/Cpanel/CaptureFH.pm line 50 Cpanel::CaptureFH::do_with_output_captured_to_path_if_non_tty("/usr/local/cpanel/logs/error_log", CODE(0x326f410)) called at bin/autossl_check.pl line 108 bin::autossl_check::run("--all") called at bin/autossl_check.pl line 76

2:41:29 AM ERROR AutoSSL failed to request an SSL certificate for "domain name" because of an error: Cpanel::Exception::cPStoreError/(XID e77g4j) The cPanel Store returned an error (X::Item::Validation) in response to the request "POST ssl/certificate/free": Generic exception at /usr/local/cpanel/Cpanel/Exception.pm line 73. Cpanel::Exception::create("cPStoreError", HASH(0x4a66100)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 231 Cpanel::cPStore::__ANON__(Cpanel::Exception::HTTP::Server=HASH(0x4a65908)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 103 Try::Tiny::try(CODE(0x4b17c78), Try::Tiny::Catch=REF(0x4b30ff0)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 239 Cpanel::cPStore::_request(Cpanel::cPStore::LicenseAuthn=HASH(0x4b1b208), "post", "ssl/certificate/free", "item_params", HASH(0x4a65a28)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 178 Cpanel::cPStore::post(Cpanel::cPStore::LicenseAuthn=HASH(0x4b1b208), "ssl/certificate/free", "item_params", HASH(0x4a65a28)) called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider/cPanel.pm line 137 Cpanel::SSL::Auto::Provider::cPanel::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x4a61ec0), Try::Tiny::Catch=REF(0x4b30b70)) called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider/cPanel.pm line 161 Cpanel::SSL::Auto::Provider::cPanel::renew_ssl_for_vhosts(Cpanel::SSL::Auto::Provider::cPanel=HASH(0x3af9370), "username", "domain name", ARRAY(0x4a9fa20)) called at bin/autossl_check.pl line 253 bin::autossl_check::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x4b8c628), Try::Tiny::Catch=REF(0x4ac27d0)) called at bin/autossl_check.pl line 260 bin::autossl_check::__ANON__() called at /usr/local/cpanel/Cpanel/PIDFile.pm line 101 Cpanel::PIDFile::do("Cpanel::PIDFile", "/var/cpanel/autossl_check.pid", CODE(0x321afa8)) called at bin/autossl_check.pl line 281 bin::autossl_check::_run_maybe_captured("--all") called at bin/autossl_check.pl line 107 bin::autossl_check::__ANON__() called at /usr/local/cpanel/Cpanel/CaptureFH.pm line 50 Cpanel::CaptureFH::do_with_output_captured_to_path_if_non_tty("/usr/local/cpanel/logs/error_log", CODE(0x326f410)) called at bin/autossl_check.pl line 108 bin::autossl_check::run("--all") called at bin/autossl_check.pl line 76
  and some other like this. thank you.

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  cPanelMichael

  • October 14, 2016 17:06

  Hello, It's possible your server is reaching a rate limit for certificate requests. Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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