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Autoresponder Error

PJ77
Hi - I hope this is the right place for this... I set up an autoresponder a few weeks ago - webhost Bluehost [but our account is actually with BT and I use Outlook 2007 for emails]. I was disabling it on a Monday morning, and setting it to come on again on Friday. Last week, when I went to do this, the calendar wasn't showing, and I had the following error message;
A fatal error or timeout occurred while processing this directive. [show] Template::Exception: [TYPE]=[file] [INFO]=[_calendar.tmpl: not found] [TEXT]=[] at cpanel.pl line 1234. cpanel::cpanel::cptt_exectag("") called at cpanel.pl line 4112 cpanel::cpanel::dotag_finished_headers(0) called at cpanel.pl line 3980 cpanel::cpanel::cpanel_parseblock("\x{a}
This might as well be in Martian as far as I'm concerned! Can anyone tell me where to go? I did attempt to delete and re-set the autoresponder, but I received the following;
HTTP error 401 frontend/bluehost_dm.cgi You do not have permission to access this page.
So I now don't know whether it's a fault with cPanel or Bluehost. As I don't seem to be able to contact either of them without an international phone call, I thought I'd start here. TIA [Operating System Windows 10]

Comments

7 comments

Date Votes
  • Infopro
    It seems you're using a custom style:
    ./webmail/bluehost/mail/addars.html"
    Are you able to switch to the default Paper Lantern style? Top right corner of cPanel where you see your cPanel username should be a menu, on it, select Change Style. It might be worth checking to see if you can change style there and if the error is still present, after.
    0
  • PJ77
    It seems you're using a custom style:
    ./webmail/bluehost/mail/addars.html"
    Are you able to switch to the default Paper Lantern style? Top right corner of cPanel where you see your cPanel username should be a menu, on it, select Change Style. It might be worth checking to see if you can change style there and if the error is still present, after.

    I'm so sorry - I said it was all Martian to me... This is what I have and I can't see anywhere to change the style;
    0
  • Infopro
    You'll need to login to cPanel to change the style.
    0
  • PJ77
    Sorry again - still not getting it!
    0
  • Infopro
    My apologies. That area is the cPanel ticket system. I'm assuming you don't have root access to this server. Try a URL like this to login to your cPanel account properly:
    https://your.server.com:2083/ https://yourdomain.com/cpanel/
    0
  • Kim Murray
    I am having the exact same issues and I am not tech smart when it comes to this kind of things. Did you ever get this fixed and if so how?
    0
  • cPanelMichael
    I am having the exact same issues and I am not tech smart when it comes to this kind of things. Did you ever get this fixed and if so how?

    Could you confirm the specific error message you are facing, and the method used to reproduce the error? Thank you.
    0

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