Backup process: open file denied at bin/pkgacct.pl line 1472

bouvrie

• October 18, 2016 06:12

When backing up accounts, dirs/files not readable by the account's owner trigger the following warning in tar during archiving, effectively preventing them from being backed up:
One or more files in the home directory were not readable and were not copied. Please review the home directory upon completion of transfer WARN: Warnings(s) encountered in tar during archiving: /home/user/public_html/googlea567f7859gfa8dc1.html: Cannot open file: Permission denied at bin/pkgacct.pl line 1472. /home/user/public_html/.well-known: Cannot open file: Permission denied at bin/pkgacct.pl line 1472. /home/user/public_html/.htpasswds: Cannot open file: Permission denied at bin/pkgacct.pl line 1472. /home/user/public_html/assets/uploads/index.php: Cannot open file: Permission denied at bin/pkgacct.pl line 1472. Done
Naturally, the files/dirs in question are not excluded by means of the cpbackup-exclude.conf file. I'd assume that a back-up should create a backup of the complete homedir, rather than limited to the files effectively accessible to the user?

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  cPanelJimmy

  • October 19, 2016 18:59

  Hello, This is happening because the user doesn't have access to these files. The backup/account packaging process runs as the user so without access to those files it will show that warning and skip over them. Generally all files (and folders) within the public_html directory should be owned by the user and it's group should be of the user too. An example:
  [root@server1.myserver /home/myuser/public_html]# ls -la total 136 drwxr-x--- 13 myuser nobody 4096 Jun 20 21:00 ./ drwx--x--x 26 myuser myuser 4096 Oct 19 02:01 ../ -rw-r--r-- 1 myuser myuser 1058 Aug 15 20:57 about.php -rw-r--r-- 1 myuser myuser 3200 Jul 25 2015 file1.php -rw-r--r-- 1 myuser myuser 1445 Jul 25 2015 file2.php
  You can use the cPanel File Manager, an FTP client or SSH to review and adjust the permissions on the file. Please don't hesitate to write back if you should have any further issues! Thanks,

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