Mail Down: Exceeded its allotted quota of disk blocks

TCB13

• October 24, 2016 12:08

Hello, I got a customer complaining a about a error 500 at WebMail saying "the system user "...." has exceeded its allotted quota of disk blocks". What is "quota of disk blocks"? What might have caused this and how should I fix it to avoid the problem again? 42341 Thank you.

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  cPanelMichael

  • October 27, 2016 19:12

  Hello, Could you verify if the system has free inodes? You can use this command:
  df -i
  If so, could you also verify if the system uses CloudLinux? CloudLinux allows for individual inode limits that you can configure per-account. It's possible the account is at it's limit: CloudLinux Documentation Let us know if this information helps. Thanks!

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  TCB13

  • October 28, 2016 21:35

  Thanks for the reply. I'm using CloudLinux indeed. The inode limits are set to unlimited (0) for all packages / accounts. The system global usage is about 10%. Are you sure this was caused by inode limits? I'm not sure because no other customers at that server complained about this issue.

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  SysSachin

  • October 29, 2016 01:54

  the system user "...." has exceeded its allotted quota of disk blocks

  
  Yes, The error message is showing that there is issue with inodes. If you are facing issue only one account then please make sure that the account is pointing to your server.

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  cPanelMichael

  • October 31, 2016 17:08

  Could you open a support ticket using the link in my signature if the issue persists? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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