Email doesn't reach the inbox

LeMoreM

• October 26, 2016 03:58

Hi, I'm having trouble to figure out why my e-mail from say server1 doesn't reach the inbox of a customer that has his mail/mx on another server, but the domain is also on server1 (mine). I only host the website and dns+mail is external. I have DNS records on my server1 for this domain. I think it auto filled it. Here it says that MX is the head domain, but would the solution be that i change MX DNS record on server1 to the external server to solve this problem? Or should i delete the all but the A-records (for the website) from the server1, because it's only for the website?

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  cPanelMichael

  • October 27, 2016 20:47

  Hello, Ensure you select "Remote Mail Exchanger" under the "Email Routing" settings for this domain name via: "WHM >> DNS Functions >> Edit MX Entry" This feature is documented at: Edit MX Entry - Documentation - cPanel Documentation Thank you.

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