AutoDiscovery XML Not Found

jjvideo25

• October 27, 2016 20:00

I'm trying to configure cPanel email auto-discovery, but when I try and set up a test email account on Outlook, it does not work. The XML file that Outlook is looking for the configuration settings in is located at https:/cpanelemaildiscovery.cpanel.net/autodiscover/autodescover.xml However, that file does not exist on the server. I am getting "The requested URL /autodiscover/autodescover.xml was not found on this server." I'm guessing that is why AutoDiscover is not working. Can this be fixed on cPanel's side? Thank you.

• 

  cPanelMichael

  • October 31, 2016 23:35

  Hello, Could you run the command below from your server and let us know the output?
  curl -D /dev/stdout --data-binary 'test1@domain.tld' -l https://domain.tld/autodiscover/autodiscover.xml
  Replace "test1@domain.tld" with the actual email account, and "

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  jjvideo25

  • November 02, 2016 14:48

  HTTP/1.1 404 Not Found Date: Wed, 02 Nov 2016 14:47:41 GMT Server: Apache Content-Length: 346 Content-Type: text/html; charset=iso-8859-1 404 Not Found

  Not Found

  The requested URL /autodiscover/autodiscover.xml was not found on this server.

  Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

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  cPanelMichael

  • November 02, 2016 17:38

  Hello, Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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