Can't send email through Roundcube webmail

Iron_Butterfly

• November 01, 2016 04:25

Hi, Could you please clarify why I can receive email from address but I can't send reply or just regular email? How can I troubleshoot it?

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  fidividi

  • November 01, 2016 09:35

  You could check to see whether /var/log/exim_mainlog reports anything. Is it only RoundCube for sure? i.e. other webmail apps send ok?

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  Iron_Butterfly

  • November 01, 2016 09:56

  You could check to see whether /var/log/exim_mainlog reports anything. Is it only RoundCube for sure? i.e. other webmail apps send ok?

  
  Thank you! I have not checked this issue with other webmails. In the mentioned log I see:
  2016-11-01 16:47:18 1c1Ux5-0000CH-TY H=imx6.example.ru [195.19.xx.xx] Connection refused 2016-11-01 16:47:18 1c1Ux5-0000CH-TY H=imx7.example.ru [195.19.xx.xx] Connection refused 2016-11-01 16:47:18 1c1Ux5-0000CH-TY == user@example.ru R=dkim_lookuphost T=dkim_remote_smtp defer (111): Connection refused 2016-11-01 16:47:34 1c1KFb-00057U-8z Message is frozen
  Is it DKIM related problem? In this case what's wrong with DKIM here?

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  ruzbehraja

  • November 02, 2016 09:22

  Could be lot of things related to DKIM or SPF or a blacklisting. It could be rDNS / SPF / DKIM etc, use tools like www.mail-tester.com to troubleshoot.

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  cPanelMichael

  • November 02, 2016 17:02

  Hello, You may also find this document helpful: How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation Check to ensure all your server follows the recommendations from that document. Thanks!

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