Emails end up in standard box

arjanvr

• November 01, 2016 08:10

Hello, it happens a lot that when e-mails are cc send to a existing email box they end up instead in the standard box that is created with the account. They are the more larger emails but no maximum size was set. Any clues what can be causing this?

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  vanessa

  • November 01, 2016 17:36

  Check the headers of the emails in that box. If they are showing up there is means one of two things: 1) Someone is actually emailing youruser@serverhostname (which would happen sometimes if the original email was sent from a PHP script and the recipient replied to it) 2) Your catch-all is set to that address. Check /etc/valiases/yourdomain for a wildcard entry, and set it to :fail: instead

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  arjanvr

  • November 01, 2016 20:55

  Hello, It are emails sent to existing boxes so no forms or replies. I recently set this to fail. Is that the same as point 2? Forwarding destination for a new account"s catch-all/default address. (Users may modify this value via the Default Address interface in cPanel.) "Fail" rejects the message and notifies the remote SMTP server. This is usually the best choice if you are getting mail attacks. "Blackhole" accepts and processes the message but then silently discards it. This avoids notifying the remote SMTP server but violates SMTP RFC 5321 and generally should not be used Thanks

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  cPanelMichael

  • November 02, 2016 16:55

  Hello, Yes, "Default Adress" is the option within cPanel referenced in the earlier post. You could use the "Mail Delivery Reports" option in Web Host Manager to get a better idea of what's happening to the message when it's delivered: Mail Delivery Reports - Documentation - cPanel Documentation Or, if you don't have root access, you can use the "Track Delivery" option in cPanel: Track Delivery - Documentation - cPanel Documentation Thanks!

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