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Unable to update cPanel to the latest release

dave_83
Hello, I found some unauthorized entries under mysql remote access and I'm looking to upgrade WHM. When I try doing so, I get this error at 17%:
Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1478799788.log` failed, exited with code 1 (signal = 0)
A couple FATAL errors show:
[20161110.095242] W Exit Code: 254 [20161110.095242] ***** FATAL: Test install failed: package cpanel-perl-514-5.14.4-4.cp1146.x86_64 is already installed

[20161110.095242] The Administrator will be notified to review this output when this script completes [20161110.095242] ***** FATAL: Error testing if the RPMs will install: Test install failed: package cpanel-perl-514-5.14.4-4.cp1146.x86_64 is already installed
I have tried via the CLI, and I have tried forcing the update, nothing is working.

Comments

8 comments

Date Votes
  • cPanelMichael
    Hello, Please post the output from the following command so we can better understand your server enviorment:
    grep '' /etc/redhat-release /usr/local/cpanel/version /var/cpanel/envtype ; grep CPANEL= /etc/cpupdate.conf
    Thank you.
    0
  • dave_83
    Here
    /var/cpanel/envtype ; grep CPANEL= /etc/cpupdate.conf /usr/local/cpanel/version /etc/redhat-release:CentOS release 6.8 (Final) /usr/local/cpanel/version:11.46.1.3 /var/cpanel/envtype:virtuozzo CPANEL=release
    0
  • cPanelMichael
    Hello, Try running the following command to ensure there are no duplicate RPMs:
    /scripts/autorepair fix_duplicate_cpanel_rpms
    Thank you.
    0
  • dave_83
    Hi, I ran that, and it did find some duplicates. But that didn't solve the problem, now I have a different error:
    [20161110.144553] All files Staged [20161110.144553] Testing if the newly downloaded RPMS can be installed without conflict [20161110.144553] Testing RPM transaction [20161110.144553] error: Failed dependencies: [20161110.144553] sendmail = 8.14.4-9.el6_8.1 is needed by (installed) sendmail-cf-8.14.4-9.el6_8.1.noarch [20161110.144553] W Exit Code: 254 [20161110.144553] ***** FATAL: Test install failed: error: Failed dependencies: [20161110.144553] sendmail = 8.14.4-9.el6_8.1 is needed by (installed) sendmail-cf-8.14.4-9.el6_8.1.noarch [20161110.144553] The Administrator will be notified to review this output when this script completes [20161110.144553] ***** FATAL: Error testing if the RPMs will install: Test install failed: error: Failed dependencies: [20161110.144553] sendmail = 8.14.4-9.el6_8.1 is needed by (installed) sendmail-cf-8.14.4-9.el6_8.1.noarch [20161110.144553] see http://go.cpanel.net/rpmcheckfailed for more information [20161110.144553] The Administrator will be notified to review this output when this script completes [20161110.144553] E Detected events which require user notification during updatenow. Will send iContact the log
    0
  • SysSachin
    Hi, The above error message showing that there is issue with sendmail RPM conflicts. Please check the below Documents for how to troubleshoot RPM conflicts issue. RPM Installation Failures - cPanel Knowledge Base - cPanel Documentation Browse above link and search "RPM conflicts" word so that you will get exact information.
    0
  • cPanelMichael
    sendmail = 8.14.4-9.el6_8.1 is needed by (installed) sendmail-cf-8.14.4-9.el6_8.1.noarch

    Hello, This isn't a package that's installed with cPanel by default. Are you using it for any specific purpose? If not, you can remove the sendmail-cf package on your system with a command such as:
    rpm -e --nodeps sendmail-cf-8.14.4-9.el6_8.1.noarch
    Otherwise, try temporarily adding the following entry to the "exclude=" line in your /etc/yum.conf file: sendmail-cf* This should address the YUM error, which you can then proceed to investigate further after the cPanel update completes. Thank you.
    0
  • dave_83
    Excellent, thank you! Problem solved.
    0
  • cPanelMichael
    I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.
    0

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