v58 to v60 Upgrade and now "Failed to fetch zone:" error

infostar

• November 08, 2016 11:46

I had 2 of my 3 servers update to v60 over the weekend and now when I try to "Edit DNS Zone" on either of them it says "Failed to fetch zone: domain.com.db" If you go into their cPanel and they the "Advanced Zone Editor" you also get a "Failed to fetch zone file for domain.com" Looking at the error log in /usr/local/cpanel/logs/dnsadmin_log I find the following error "Undefined subroutine &Cpanel::PwCache::init called at /usr/local/cpanel/whostmgr/bin/dnsadmin line 1136." Everything is still working fine and DNS lookups are good ..... just can't edit them via WHM or cPanel at the moment.

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  cPanelMichael

  • November 08, 2016 18:54

  Hello, Could you let us know if the server is part of a DNS cluster, and if so, how the cluster is configured? Also, could you verify the DNS zone exists on the system under the /var/named directory? You can check with a command such as:
  ls /var/named/$domain.tld.db
  Thank you.

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  infostar

  • November 08, 2016 19:11

  No the server is not part of a cluster. And yes all the files do exist in /var/named/ IE: /var/named/example.com.db They all exist in /var/named/cache as well I should have mentioned that I am using BIND as well Was there a naming convention change in the update? Should they all be domain.tld.db?

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  cPanelMichael

  • November 08, 2016 19:14

  Hello, There's been no change to the name of the zone in the /var/named directory. The ".db" extension is not required when searching for the zone in the UI. Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  infostar

  • November 08, 2016 20:10

  Ticket has been submitted Support Request ID is: 7932615

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  neural_oD

  • December 04, 2016 17:45

  Hi Guys Came across this. Is there a solution, as I'm getting the exact same thing. Think it might be a bug in the upgrade process?

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  infostar

  • December 05, 2016 15:52

  Sorry for no follow up and the lack of details in this follow up. I contacted my hosting company for this one and they ended up "resetting your DNSadmin and DNS Clusters" Turns out they did have some DNS clustering going on to update their own nameservers, though I am not sure if that had anything to do with my problems. I do not know exactly what they did as I did not have time to ask for details.

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  cPanelMichael

  • December 05, 2016 20:06

  Came across this. Is there a solution, as I'm getting the exact same thing. Think it might be a bug in the upgrade process?

  
  Hello, Please post the output from the following command:
  cat /etc/cpanelsync.exclude
  Also, can you verify if DNS clustering is enabled on this system? Thank you.

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  neural_oD

  • December 06, 2016 07:10

  Hi Guys thanks for the replies. Not too sure, but my hosting company said that they had to reinstall the dnsadmin service, and this seemed to set things right.

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  cPanelMichael

  • December 06, 2016 20:10

  I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.

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