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A fatal error or timeout occurred while processing this directive.

sudhir
Hello, FYI: I am a user with root access. I am having an issue while loading the WHM. Below is the details about the issue. I have executed /scripts/upcp but still issue there. Any help is appriciated.
A fatal error or timeout occurred while processing this directive. (XID 3rff6f) The system failed to read the directory "/usr/local/cpanel/Cpanel/SSL/Auto/Provider" because of an error: No such file or directory at /usr/local/cpanel/Cpanel/LoadModule/Name.pm line 25. Cpanel::LoadModule::Name::get_module_names_from_directory("/usr/local/cpanel/Cpanel/SSL/Auto/Provider") called at /usr/local/cpanel/Cpanel/SSL/Auto/Utils.pm line 99 Cpanel::SSL::Auto::Utils::_get_stock_provider_module_names() called at /usr/local/cpanel/Cpanel/SSL/Auto/Utils.pm line 63 Cpanel::SSL::Auto::Utils::get_provider_module_names() called at /usr/local/cpanel/Cpanel/SSL/Auto.pm line 77 Cpanel::SSL::Auto::get_all_provider_info() called at /usr/local/cpanel/Cpanel/Config/ConfigObj/Driver/AutoSSL.pm line 55 Cpanel::Config::ConfigObj::Driver::AutoSSL::check(Cpanel::Config::ConfigObj::Driver::AutoSSL=HASH(0x4c593f8)) called at /usr/local/cpanel/Cpanel/FeatureShowcase.pm line 170 Cpanel::FeatureShowcase::get_new_feature_showcase(Cpanel::FeatureShowcase=HASH(0x47f7748)) called at whostmgr/bin/whostmgr3.pl line 284 main::feature_showcase() called at whostmgr/bin/whostmgr3.pl line 177

Comments

5 comments

Date Votes
  • kernow
    Try again using the force switch:
    /scripts/upcp --force
    0
  • sudhir
    Hello Kernow, Thank you for your prmopt response. I have tried the /scripts/upcp --force command. and it compelted successfully but when i try to launch the WHM it is showing the same error.
    A fatal error or timeout occurred while processing this directive (XID fvvfnz) The system failed to read the directory "/usr/local/cpanel/Cpanel/SSL/Auto/Provider" because of an error: No such file or directory at /usr/local/cpanel/Cpanel/LoadModule/Name.pm line 25. Cpanel::LoadModule::Name::get_module_names_from_directory("/usr/local/cpanel/Cpanel/SSL/Auto/Provider") called at /usr/local/cpanel/Cpanel/SSL/Auto/Utils.pm line 99 Cpanel::SSL::Auto::Utils::_get_stock_provider_module_names() called at /usr/local/cpanel/Cpanel/SSL/Auto/Utils.pm line 63 Cpanel::SSL::Auto::Utils::get_provider_module_names() called at /usr/local/cpanel/Cpanel/SSL/Auto.pm line 77 Cpanel::SSL::Auto::get_all_provider_info() called at /usr/local/cpanel/Cpanel/Config/ConfigObj/Driver/AutoSSL.pm line 55 Cpanel::Config::ConfigObj::Driver::AutoSSL::check(Cpanel::Config::ConfigObj::Driver::AutoSSL=HASH(0x4b88ef0)) called at /usr/local/cpanel/Cpanel/FeatureShowcase.pm line 170 Cpanel::FeatureShowcase::get_new_feature_showcase(Cpanel::FeatureShowcase=HASH(0x470f728)) called at whostmgr/bin/whostmgr3.pl line 284 main::feature_showcase() called at whostmgr/bin/whostmgr3.pl line 177
    Attaching the screenshot though. Thank you again, Sudhir P.
    0
  • cPanelMichael
    Hello @sudhir, I noticed a couple of recent support tickets related to this error message, and each ticket noted a security issue on the server that needed to be addressed. Could you open a support ticket using the link in my signature so we can take a closer look and verify if that's the case on your server as well? Thank you.
    0
  • sudhir
    Hello, I have already opened a support ticket on tickets.cpanel.net . my ticket id is 7965981. i can see the ticket on this url - Removed - Please help us to sort this issue asap. Thank you, Sudhir P.
    0
  • cPanelMichael
    Hello, To update, this looks like an isolated issue related to the user's system, and not a problem with the cPanel update process. The user is addressing the issue via the support ticket. Thank you.
    0

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