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User is not authorized for Mail

Jcats
This isn't affecting everyone, its a specific user. When they log into webmail they get:
User user@domain.com is not authorized for Mail (Host: x.x.x.x).
Their ISP IP is in a few blacklists which I think is the problem, I tried to whitelist it in Exim Configuration but still no go. I can see in cPanel logs them getting 401's.
x.x.x.x - - [11/10/2016:19:14:27 -0000] "POST /cpsess0753969736/horde/services/ajax.php/horde/topbarUpdate HTTP/1.1" 401 0 "https://server.domain.com:2096/cpsess0753969736/horde/services/portal/" "Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0" "-" "-" 2096
Any ideas?

Comments

7 comments

Date Votes
  • SysSachin
    Hi, It usually happens when cpanel update has issue OR you migrate the account. Try to update cPanel forcefully using below command.
    /scripts/upcp --force
    If problem persists then Horde database might be corrupt. Then you have check HORDE database using command
    mysqlcheck horde
    The above command will the table which is corrupted It will show the table which is corrupted
    0
  • Jcats
    No because its literally only affecting the user with a specific IP that is blacklisted, their ISPs IP is blacklisted.
    0
  • Eminds
    So it must be a dedicated IP assigned to the website with which the user's email ID is associated, changing the IP of the website account may resolve the things.
    0
  • Jcats
    Maybe I'm not being clear here ;) the user's ISP IP, meaning the IP that is assigned to the user's home internet is what is being blocked.
    0
  • Eminds
    Well, I dont think the ISP IP will cause such issues since he is using different mail server to send the emails. You may try the below solution Check the HORDE database if its corrupted with the command mysqlcheck horde It will show the table which is corrupted. Replace horde_TableName.MYI with corrupted horde table name. myisamchk -r -o /var/lib/mysql/horde/horde_TableName.MYI Check webmail is working or not. If you still get the same message, then it"s time to completely reset horde database. Take Horde database backup with the command mysqldump horde > horde.sql Reset Horde with command below. /scripts/fullhordereset
    0
  • Jcats
    That doesn't fix it and again, its specific to 1 persons ISP, the actual email accounts are fine, I can log into all webmail apps including horde without issue, using the same exact email addresses they are using. The only time the problem arises is when the person logs into their webmail account from an IP address(ISP) that is black listed. It even shows it right in the error message: User user@domain.com is not authorized for Mail (Host: x.x.x.x). where (Host: x.x.x.x) is the user's ISP IP address.
    0
  • cPanelMichael
    Hello, Could you let us know what's configured for "SSL Protocols" on this system in "WHM >> Home >> Service Configuration >> Mailserver Configuration"? Also, what version of cPanel, and what OS is installed? For the specific user, could you verify their OS, and the browser they are using? Thank you.
    0

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