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webmail.domain not working

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5 comments

  • cPanelMichael
    Hello, Is this server setup under a NAT environment? If so, could you review the correct IP addresses are specified in the /var/cpanel/cpnat file? Also, was the shared IP changed completely, or were accounts simply updated with new IP addresses and the previous shared IP address remains in-place? Thank you.
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  • alcest
    Maybe there was sth unclear in my message. Accounts with shared IP - works fine. Accounts with new IPs - Works fine: domain, subdomains, and domain/webmail or domain/cpanel etc. Only problem with new domains was with system subdomains: webmail.domain and etc. DNS were fine, SOA, PTR, TXT and etc were replace with new IP adresses. Pinging domain gave proper results with new IP adressation. But what is the most strange, is the fact that after about 3-4 hours everything started to work. But why? This is very strange after all my test, switching Proxy in tweaks and other solutions found it started to work "just like that"... Best regards
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  • cPanelMichael
    But what is the most strange, is the fact that after about 3-4 hours everything started to work. But why?

    I've been unable to reproduce this issue on a test system. Is it possible that it related to browser/DNS cache on the workstation, or was it reproducible from multiple users/systems? Thank you.
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  • alcest
    Yes, I've tested on many systems. From inside my network, and from secondary (different ISP), and from mobile devices. From IE, Edge, Firefox up to Chorme. I've cleared cache on desktop, than on DNS Server. Nothing help... I would understand if the ping for domain could be ... mixed. When once reply was from FirstIP and then from SecondIP. But when every reply was from new one I couldn't figure who this happend. This wasn't proxy system failure, bacause the Shared (old) IP services were fine. Only new ones. Maybe some logs could be helpfull, but this is rather for private message, and I should made some cuts-out on them. If so - please point the one You would need. I hope my english is fine enough to make my thoughs understandable :) Best regards
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  • cPanelMichael
    Hello, Feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.
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