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FTP Account Manager not showing in cPanel

Rajkumar Arumugam
hi, i cant see the FTP Account Manager in cPanel. I have checked in WHM, it is enabled. Packages -> Feature Manager - > Edit feature List -> default FTP Account Manager is enabled. but i cant see it in cPanel. how to create a ftp account??

Comments

13 comments

Date Votes
  • cPanelMichael
    Hello, The "FTP Accounts" option is under the "Files" section. Could you post a screenshot of what you see on the cPanel interface? Also, use "WHM >> Packages >> Edit A Package" to verify a feature list with FTP Account Manager enabled is associated with the package assigned to the account. Thank you.
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  • Rajkumar Arumugam
    I cant see 'FTP Accounts " under Files in CPanel. attaching screen shots CPanel, WHM..
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  • Infopro
    Please set your style to the default style, Paper Lantern. Do you see it then? Your screenshots are a bit small, hard to see what the actual version of cPanel you're running there.
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  • Rajkumar Arumugam
    default style paper lantern only. attaching cPanel screen shot again.
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  • Infopro
    That's the Retro style, I think. In the Preferences section of your cPanel there, find the Change Style icon and click. On the next page, click the Apply button on the "Basic" style.
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  • Rajkumar Arumugam
    ah, okay. now changed to basic. where to ftp manager??? User manager??
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  • Rajkumar Arumugam
    where to find ftp manger in this? attached screen shot
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  • Infopro
    Are you sure it's enabled in the Features list for the Package that account uses? You can see it enabled here in my Features list: Here you can see it in the Files section of Paper Lantern: And here it is in the Retro style: What version of cPanel is your server running?
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  • Rajkumar Arumugam
    yes. it is enabled. in the cPanel under User Manger the FTP shows 'service disabled.' for all the users. check screen shot.
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  • Infopro
    Does that account's Package have FTP accounts alloted to it?
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  • cPanelMichael
    Hello, Also, browse to "WHM >> Service Configuration >> Service Manager" and verify that "FTP Server" is enabled. If it's enabled, verify if /etc/ftpusers exists on your system, and ensure the account username isn't added to this file if it does. Documentation: How to Deny FTP Access - Documentation - cPanel Documentation Thank you.
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  • Rajkumar Arumugam
    Hi, checked. the FTP server is not enabled. now i enabled it, now i can see the ftp account in cPanel. Thank you very much. :)
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  • Infopro
    Good news then!
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