Can't connect to FTP with Filezilla when username contains @

jcbox

• November 23, 2016 10:43

Hello On cpanel when you add a ftp account the username will be as xxxxxx@domain.tld The issue is that with filezilla and some others clients don't like "@" in username This is impossible to connect to ftp with an "@" in username. How to fix it ? Because it's not possible to define a username without an "@". Thanks for you advices !

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  cPanelMichael

  • November 23, 2016 21:48

  Hello, You should be able to use the "@domain.tld" suffix in the username for all virtual FTP accounts created via cPanel. However, the cPanel account username itself should not include the @domain.tld suffix when logging in via FTP. Could you review /var/log/messages and let us know the output when authentication fails for one of the virtual FTP accounts? Thank you.

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