Skip to main content

DNS: Cpanel::DnsUtils::_add_error: Conflicting record

bloatedstoat
Hello, We've recently begun sorting IPV6 on our server. I've begun by adding all of the shared accounts to the shared IPV6 address. When adding a domain which has domain aliases the following error is thrown and appears in our logs. Is it anything to be concerned about?
[2016-11-25 16:32:19 +1100] warn [xml-api] Cpanel::DnsUtils::_add_error: Conflicting record "mail.aliased-domain.com" found in zone "aliased-domain.com" at /usr/local/cpanel/Cpanel/DnsUtils.pm line 674, <$socket> line 20. Cpanel::DnsUtils::_add_error(ARRAY(0x7170b30), "Conflicting record \"mail.aliased-domain.com\" found in zon"...) called at /usr/local/cpanel/Cpanel/DnsUtils.pm line 562 Cpanel::DnsUtils::install_records("TXT", ARRAY(0x2fe1838), ARRAY(0x7038270), undef, ARRAY(0x716e268), undef, undef) called at /usr/local/cpanel/Cpanel/DnsUtils.pm line 687 Cpanel::DnsUtils::install_txt_records(ARRAY(0x2fe1838), ARRAY(0x7038270), undef) called at /usr/local/cpanel/Cpanel/SPF.pm line 266 Cpanel::SPF::setup_spf("user", "__MAIN_ACCOUNT_USERNAME__") called at /usr/local/cpanel/Cpanel/IPv6/ApiSupport.pm line 161 Cpanel::IPv6::ApiSupport::enable_ipv6_for_single_user("__MAIN_ACCOUNT_USERNAME__", "SHARED") called at /usr/local/cpanel/Cpanel/IPv6/ApiSupport.pm line 59 eval {...} called at /usr/local/cpanel/Cpanel/IPv6/ApiSupport.pm line 59 Cpanel::IPv6::ApiSupport::enable_ipv6_for_user("__MAIN_ACCOUNT_USERNAME__", "SHARED") called at /usr/local/cpanel/Whostmgr/API/1/IPv6.pm line 32 Whostmgr::API::1::IPv6::ipv6_enable_account(HASH(0x2e6e6f0), HASH(0x6666e78), HASH(0x64f2160)) called at whostmgr/bin/xml-api.pl line 2877 whostmgr::bin::xml_api::__ANON__(HASH(0x6666e78), HASH(0x2e6e6f0), HASH(0x64f2160), CODE(0x5523f70)) called at /usr/local/cpanel/Whostmgr/API/1/Data/Wrapper.pm line 217 Whostmgr::API::1::Data::Wrapper::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x59cda40), Try::Tiny::Catch=REF(0x667c198)) called at /usr/local/cpanel/Whostmgr/API/1/Data/Wrapper.pm line 236 Whostmgr::API::1::Data::Wrapper::execute_internal(CODE(0x5a634b0), HASH(0x2e6e6f0), HASH(0x64f2160), HASH(0x5a42838), CODE(0x5523f70)) called at whostmgr/bin/xml-api.pl line 3028 whostmgr::bin::xml_api::runapp("ipv6_enable_account", HASH(0x64f2160), HASH(0x2e87908), 0, CODE(0x5523f70)) called at whostmgr/bin/xml-api.pl line 2810 whostmgr::bin::xml_api::script(CODE(0x5523f70), "-json", "./ipv6_enable_account") called at whostmgr/bin/xml-api.pl line 2764
Additionally, the "Assign IPV6 Address" tool under "IP Functions" in WHM when used, modifies the current DNS records we have set up for www. and mail. from A records to CNAME records. As such when we test SPF on MX Toolbox it throws an error for mail.domain.com - expecting SPF found CNAME. We prefer the A records as it only takes one lookup as opposed to two and so now we're having to plough through all of the updated records to change them back individually *yawn*. Any way around this so that current records are not updated when merely adding a AAAA using the tool above? Thanks.

Comments

5 comments

Date Votes
  • bloatedstoat
    Actually errors are being thrown even with domains that have no aliases:
    [2016-11-27 08:45:42 +1100] warn [cpsrvd] The subprocess (whostmgr (whostmgr10)) exited with an error: The subprocess ended prematurely because it received the "SEGV" (11) signal. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 156. Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x3abe378)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 71 Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x3abe378), "subprocess_name", "whostmgr (whostmgr10)", "subprocess_read_handle", IO::Handle=GLOB(0x3abdf60), "subprocess_write_handle", IO::Handle=GLOB(0x3abe080), "api_type", "html", ...) called at cpsrvd.pl line 6433 cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0, "document", "./scripts10/roothtml") called at cpsrvd.pl line 5646 cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1586 cpanel::cpsrvd::dodoc(HASH(0x139c930)) called at cpsrvd.pl line 1291 cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 836 cpanel::cpsrvd::script() called at cpsrvd.pl line 319 [2016-11-27 08:49:55 +1100] warn [xml-api] Cpanel::DnsUtils::_add_error: Conflicting record "mail.domain-name.com" found in zone "domain-name.com" at /usr/local/cpanel/Cpanel/DnsUtils.pm line 674, <$socket> line 5. Cpanel::DnsUtils::_add_error(ARRAY(0x6941b20), "Conflicting record \"mail.domain-name.com\" found in zon"...) called at /usr/local/cpanel/Cpanel/DnsUtils.pm line 562 Cpanel::DnsUtils::install_records("TXT", ARRAY(0x2fe1838), ARRAY(0x6941df0), undef, ARRAY(0x6941ee0), undef, undef) called at /usr/local/cpanel/Cpanel/DnsUtils.pm line 687 Cpanel::DnsUtils::install_txt_records(ARRAY(0x2fe1838), ARRAY(0x6941df0), undef) called at /usr/local/cpanel/Cpanel/SPF.pm line 266 Cpanel::SPF::setup_spf("user", "account_username") called at /usr/local/cpanel/Cpanel/IPv6/ApiSupport.pm line 161 Cpanel::IPv6::ApiSupport::enable_ipv6_for_single_user("account_username", "SHARED") called at /usr/local/cpanel/Cpanel/IPv6/ApiSupport.pm line 59 eval {...} called at /usr/local/cpanel/Cpanel/IPv6/ApiSupport.pm line 59 Cpanel::IPv6::ApiSupport::enable_ipv6_for_user("account_username", "SHARED") called at /usr/local/cpanel/Whostmgr/API/1/IPv6.pm line 32 Whostmgr::API::1::IPv6::ipv6_enable_account(HASH(0x2e6e6f0), HASH(0x5124fc8), HASH(0x561f260)) called at whostmgr/bin/xml-api.pl line 2877 whostmgr::bin::xml_api::__ANON__(HASH(0x5124fc8), HASH(0x2e6e6f0), HASH(0x561f260), CODE(0x57248f0)) called at /usr/local/cpanel/Whostmgr/API/1/Data/Wrapper.pm line 217 Whostmgr::API::1::Data::Wrapper::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x52db3e8), Try::Tiny::Catch=REF(0x61ab1a8)) called at /usr/local/cpanel/Whostmgr/API/1/Data/Wrapper.pm line 236 Whostmgr::API::1::Data::Wrapper::execute_internal(CODE(0x56df3a8), HASH(0x2e6e6f0), HASH(0x561f260), HASH(0x5d637e0), CODE(0x57248f0)) called at whostmgr/bin/xml-api.pl line 3028 whostmgr::bin::xml_api::runapp("ipv6_enable_account", HASH(0x561f260), HASH(0x2e87908), 0, CODE(0x57248f0)) called at whostmgr/bin/xml-api.pl line 2810 whostmgr::bin::xml_api::script(CODE(0x57248f0), "-json", "./ipv6_enable_account") called at whostmgr/bin/xml-api.pl line 2764 [2016-11-27 08:49:57 +1100] warn [xml-api] The system was unable to update SPF records for "account_username": Cpanel::DnsUtils:562: Conflicting record "mail.domain-name.com" found in zone "domain-name.com" at /usr/local/cpanel/Cpanel/IPv6/ApiSupport.pm line 76, <$socket> line 7. Cpanel::IPv6::ApiSupport::enable_ipv6_for_user("account_username", "SHARED") called at /usr/local/cpanel/Whostmgr/API/1/IPv6.pm line 32 Whostmgr::API::1::IPv6::ipv6_enable_account(HASH(0x2e6e6f0), HASH(0x5124fc8), HASH(0x561f260)) called at whostmgr/bin/xml-api.pl line 2877 whostmgr::bin::xml_api::__ANON__(HASH(0x5124fc8), HASH(0x2e6e6f0), HASH(0x561f260), CODE(0x57248f0)) called at /usr/local/cpanel/Whostmgr/API/1/Data/Wrapper.pm line 217 Whostmgr::API::1::Data::Wrapper::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x52db3e8), Try::Tiny::Catch=REF(0x61ab1a8)) called at /usr/local/cpanel/Whostmgr/API/1/Data/Wrapper.pm line 236 Whostmgr::API::1::Data::Wrapper::execute_internal(CODE(0x56df3a8), HASH(0x2e6e6f0), HASH(0x561f260), HASH(0x5d637e0), CODE(0x57248f0)) called at whostmgr/bin/xml-api.pl line 3028 whostmgr::bin::xml_api::runapp("ipv6_enable_account", HASH(0x561f260), HASH(0x2e87908), 0, CODE(0x57248f0)) called at whostmgr/bin/xml-api.pl line 2810 whostmgr::bin::xml_api::script(CODE(0x57248f0), "-json", "./ipv6_enable_account") called at whostmgr/bin/xml-api.pl line 2764
    0
  • cPanelMichael
    Hello @bloatedstoat, Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.
    0
  • bloatedstoat
    Thank you. Ticket #8024561
    0
  • cPanelMichael
    Hello, To update, per the support ticket, the IPv6 ranges were able to be successfully added. The additional alias entry for "mail" was unrelated, and associated with an issue where "mail.domain.tld" subdomains were added automatically during the update to cPanel version 60 and converted into parked, addon, and subdomains. Internal case CPANEL-9337 implements a change that will detect which domains were incorrectly upgraded, and then reset the userdata and cpuser data files for the affected users. I'll update this thread once that case is published. Thank you.
    0
  • cPanelMichael
    Hello, To update, CPANEL-9337 was published as part of cPanel version 60.0.28: Fixed case CPANEL-9337: Fix erroneously added mail. parked, addon, and subdomains. Information about product versions and the release process is available at:
    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post