New server email issue

bolt2010

• November 29, 2016 17:48

HI I HAVE A NEW DOMAIN IN GODADDAY example.COM I defined on Godaday ns1 and ns2 hostname to - ? ns1 => ip address, ns2=>same io and add nameservers ns1.example.com and ns2.example.com now all the configuration outside godaday. I have root in vps and installed whm and cpanel. and add hostname : panel.example.com all the email are sending fron panel.example.com even from real domain . and any gmail account can not got those emails. added example to dns zone but still does not work. tried restart also send email from gmail to real domain is working how can I fix it thx

• 

  bolt2010

  • November 29, 2016 23:06

  also checked in dns tools and got: ip address -> failed message send with: messaging failure: Time out occurred or Remote server closed connection prematurely

  0
• 

  SysSachin

  • November 30, 2016 02:17

  Hello, Please make sure that MX record and PTR record is set correctly for your domain. You have to verify here intodns.com Also, check exim error logs while sending mail from your domain. The error logs will show the exact reason.

  0
• 

  bolt2010

  • November 30, 2016 10:04

  Hi how can I check that MX record and PTR record is set correctly for my domain in the WHM about results from : intodns.com
  : 1- www- ERROR: I could not get any A records for www.example.com! (I only do a cache request, if you recently added a WWW A record, it might not show up here.) 2- Your MX records that were reported by your nameservers are: 0 example.com x.x.x.x [These are all the MX records that I found. If there are some non common MX records at your nameservers you should see them below. ] Your reverse (PTR) record: XXXXX-> xxx-reverse.com You have reverse (PTR) records for all your IPs, that is a good thing.
  maybe the problem is with the hostname panel.xyz.com ? all the mail are sending from the hostname

  0
• 

  cPanelMichael

  • November 30, 2016 20:14

  Hello, Could you let us know the specific steps you are taking to send out email? Also, have you created an individual cPanel account, and then setup email accounts under it? Thank you.

  0
• 

  bolt2010

  • December 01, 2016 09:04

  Hello, Could you let us know the specific steps you are taking to send out email? Also, have you created an individual cPanel account, and then setup email accounts under it? Thank you.

  
  hi 1- I created new Cpanel with WHM 2- add new domain to goddady and create 2 hostname : ns1 ->ip , ns2- ip 3- in the cpanel configuration I chose hostname : panel.domain.com 4 - I created accounts and reseleer . evereything is working well and I do receive emails but can send them 5 - unkown error or timeout error while I try to send the emails - the sender is : "root@panel.domain.com[/EMAIL]" - I never opened mail like that 6- added A entry to my hostname (Adding A Entry...Bind reloading on panel using rndc zone: [domain.com] ) Hostname Server Main IP panel.domain.com = > IP 7. dns zone : I have the following config for : "domain.com" smtp, mail,www,ftp,ns1,ns2,pop, panel as a "a" record = > IP domain.com. + domain.com. as a NS1+NS2 record = > ns1+ns2 localhost - a record to -> 127.0.0.1 mx= > 10 to mail.domain.com. the same configuration for "panel.domain.com" but : mx= > 10 to mail.panel.domain.com. 8. WHM Main Menu > Server Contacts > Change System Mail Preferences changed it to my gmail and not getting any mail(checked on spam also) thx for your support

  0
• 

  cPanelMichael

  • December 02, 2016 14:44

  - unkown error or timeout error while I try to send the emails - the sender is : "root@panel.domain.com[/EMAIL]" - I never opened mail like that

  
  Could you elaborate on where and when you encounter this issue? Could you post the specific output from /var/log/exim_mainlog for one of the affected messages? EX:
  exigrep user@remote-domain /var/log/exim_mainlog
  Thank you.

  0

Please sign in to leave a comment.