ModSecurity™ Tools The following exception has occurred: API failure

JerryB

• December 07, 2016 06:17

Hi, when we click on ModSecurity" Tools we see the following error: Error: The following exception has occurred: API failure: (XID Xxxx) Access denied for user 'modsec'@'XXXXXXX' (using password: YES) XXXXXXX should be our external database server. Where can I change the DB host? Already tried: root@web [~]# /usr/local/cpanel/scripts/setup_modsec_db info [setup_modsec_db] Initialized ModSecurity" database. root@web [~]#

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  cPanelMichael

  • December 07, 2016 19:03

  Already tried: root@web [~]# /usr/local/cpanel/scripts/setup_modsec_db info [setup_modsec_db] Initialized ModSecurity" database. root@web [~]#

  
  Hello, Please let us know if the following command helps:
  /usr/local/cpanel/bin/modsecpass
  Thank you.

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  JerryB

  • December 08, 2016 08:45

  Yes, tried it, but did not fix the problem. Running WHM 56.0 (build 17)

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  JerryB

  • December 08, 2016 10:55

  Upgraded our test system to: CLOUDLINUX 6.8 x86_64 VMware WHM 60.0 (build 26) Same error. Error: The following exception has occurred: API failure: (XID XXXX) Database Connect Error: Access denied for user 'modsec'@'web02.XXXXXXXXXX.XXX(using password: YES)

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  cPanelMichael

  • December 08, 2016 12:25

  Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  JerryB

  • December 12, 2016 08:33

  Support Request ID is: 8053645

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  JerryB

  • December 15, 2016 13:57

  fixed by cpanel support.
  ==== update mysql.user set Host='xx.XXXXX.xx' WHERE User='modsec'; FLUSH PRIVILEGES; use modsec; grant all on modsec.* to modsec@xx.XXXXX.xx; ====
  

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  cPanelMichael

  • December 15, 2016 16:02

  I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.

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