Not Receiving emails on gmail, yahoo any my domain addresses

Techleadz

• December 08, 2016 10:26

I have multiple site on the server facing a very strange issue not receiving emails on my gmail, yahoo and @optfirst domain but the site are sending emails on @techleadz.tld domain that is not hosted on this Server please help me, I ve tried SMTP too but no luck

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  cPanelMichael

  • December 08, 2016 15:56

  Hello, Could you review /var/log/exim_mainlog for one of the affected messages and let us know the output? EX:
  exigrep user@gmail /var/log/exim_mainlog
  Ensure to replace references to real domain names and IP addresses with examples. Thank you.

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  Techleadz

  • December 08, 2016 16:20

  Got the following response of the command you suggested:

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  cPanelMichael

  • December 08, 2016 16:28

  Hello, That message shows that Google is blocking the message from your server due to a lack of RDNS on your server's IP address. Please review the following document for help with making sure your server is configured correctly: How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation Note you will need to send a request to your data center or hosting provider asking for a PTR/RDNS record from your server's IP address pointing to your server's hostname. Thank you.

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  cPanelMichael

  • December 08, 2016 16:38

  Hello, Please ensure to use examples and not real domain names and IP addresses when posting to the forums. Regarding the incoming email, send a test email message to the account and let us know the output from:
  exigrep user@domain /var/log/exim_mainlog
  Thanks!

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  Techleadz

  • December 08, 2016 16:48

  This Command is not giving any result for my domin: exigrep user@my_domain /var/log/exim_mainlog Why its not giving any result as it works fine in case of first command that we run for gmail but not working and showing any result for my domains

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  Techleadz

  • December 09, 2016 15:51

  Just run the command for the domain and its give the following result what does it means43951

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  cPanelMichael

  • December 12, 2016 16:12

  Hello, That message suggests Google is blocking messages from your server, as opposed to a cPanel setting blocking the email. Google offers the following URL regarding that error message: Bulk Senders Guidelines - Gmail Help Ensure you have also gone through the guidelines at: How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation Thank you.

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