cPanel Update Issue

When i am trying to update cPanel from 56 to 60 its always stuck in 17%. Then I try to fix the RPM and run this command in SSH: /scripts/upcp --force i got the following error. can anybody tell me how can i fix it?

016-12-12 04:07:31 +0000]   Retrieving and staging /cpanelsync/11.56.0.39/cpanel/Whostmgr/Transfers/Systems/NobodyFiles.pm.xz
[2016-12-12 04:07:31 +0000]   Retrieving and staging /cpanelsync/11.56.0.39/cpanel/Cpanel/Security/Advisor/Assessors/Brute.pm.xz
=> Log closed Mon Dec 12 04:07:31 2016
[2016-12-12 04:07:31 +0000]   Sync child 8562 exited cleanly.
[2016-12-12 04:07:31 +0000]   Staging new RPMS
[2016-12-12 04:07:33 +0000]   Downloading http://httpupdate.cpanel.net/RPM/11.56/centos/7/x86_64/rpm.sha512
[2016-12-12 04:07:33 +0000]   Successfully verified signature for cpanel (key types: release).
[2016-12-12 04:07:34 +0000]   MySQL55-server-5.5.52-1.cp1156.x86_64.rpm already downloaded
[2016-12-12 04:07:34 +0000]   bandmin-1.6.1-3.cp1156.noarch.rpm already downloaded
[2016-12-12 04:07:34 +0000]   MySQL55-shared-5.5.52-1.cp1156.x86_64.rpm already downloaded
[2016-12-12 04:07:34 +0000]   MySQL55-client-5.5.52-1.cp1156.x86_64.rpm already downloaded
[2016-12-12 04:07:34 +0000]   cpanel-perl-522-5.22.1-10.cp1156.x86_64.rpm already downloaded
[2016-12-12 04:07:34 +0000]   cpanel-perl-522-Cpanel-CORE-Dependencies-1.5-1.cp1156.x86_64.rpm already downloaded
[2016-12-12 04:07:34 +0000]   MySQL55-devel-5.5.52-1.cp1156.x86_64.rpm already downloaded
[2016-12-12 04:07:34 +0000]   cpanel-perl-522-Compress-Raw-Lzma-2.069-2.cp1156.x86_64.rpm already downloaded
[2016-12-12 04:07:34 +0000]   cpanel-git-2.9.0-1.cp1156.x86_64.rpm already downloaded
[2016-12-12 04:07:34 +0000]   cpanel-php54-5.4.31-4.cp1156.x86_64.rpm already downloaded
[2016-12-12 04:07:34 +0000]   cpanel-perl-522-Mail-SPF-v2.9.0-2.cp1156.x86_64.rpm already downloaded
[2016-12-12 04:07:34 +0000]   MySQL55-test-5.5.52-1.cp1156.x86_64.rpm already downloaded
[2016-12-12 04:07:35 +0000]   All files Staged
[2016-12-12 04:07:35 +0000]   Testing if the newly downloaded RPMS can be installed without conflict
[2016-12-12 04:07:35 +0000]   Testing RPM transaction
[2016-12-12 04:07:37 +0000]   error: Failed dependencies:
[2016-12-12 04:07:37 +0000]     MySQL55-server is obsoleted by (installed) MySQL56-server-5.6.30-1.cp1156.x86_64
[2016-12-12 04:07:37 +0000]     MySQL55-shared is obsoleted by (installed) MySQL56-shared-5.6.30-1.cp1156.x86_64
[2016-12-12 04:07:37 +0000]     MySQL55-client is obsoleted by (installed) MySQL56-client-5.6.30-1.cp1156.x86_64
[2016-12-12 04:07:37 +0000]     MySQL55-devel is obsoleted by (installed) MySQL56-devel-5.6.30-1.cp1156.x86_64
[2016-12-12 04:07:37 +0000]     MySQL55-test is obsoleted by (installed) MySQL56-test-5.6.30-1.cp1156.x86_64
[2016-12-12 04:07:37 +0000] W Exit Code: 12
[2016-12-12 04:07:37 +0000] ***** FATAL: Test install failed: error: Failed dependencies:
[2016-12-12 04:07:37 +0000]     MySQL55-server is obsoleted by (installed) MySQL56-server-5.6.30-1.cp1156.x86_64
[2016-12-12 04:07:37 +0000]     MySQL55-shared is obsoleted by (installed) MySQL56-shared-5.6.30-1.cp1156.x86_64
[2016-12-12 04:07:37 +0000]     MySQL55-client is obsoleted by (installed) MySQL56-client-5.6.30-1.cp1156.x86_64
[2016-12-12 04:07:37 +0000]     MySQL55-devel is obsoleted by (installed) MySQL56-devel-5.6.30-1.cp1156.x86_64
[2016-12-12 04:07:37 +0000]     MySQL55-test is obsoleted by (installed) MySQL56-test-5.6.30-1.cp1156.x86_64
[2016-12-12 04:07:37 +0000]   The Administrator will be notified to review this output when this script completes
[2016-12-12 04:07:37 +0000] ***** FATAL: Error testing if the RPMs will install: Test install failed: error: Failed dependencies:
[2016-12-12 04:07:37 +0000]     MySQL55-server is obsoleted by (installed) MySQL56-server-5.6.30-1.cp1156.x86_64
[2016-12-12 04:07:37 +0000]     MySQL55-shared is obsoleted by (installed) MySQL56-shared-5.6.30-1.cp1156.x86_64
[2016-12-12 04:07:37 +0000]     MySQL55-client is obsoleted by (installed) MySQL56-client-5.6.30-1.cp1156.x86_64
[2016-12-12 04:07:37 +0000]     MySQL55-devel is obsoleted by (installed) MySQL56-devel-5.6.30-1.cp1156.x86_64
[2016-12-12 04:07:37 +0000]     MySQL55-test is obsoleted by (installed) MySQL56-test-5.6.30-1.cp1156.x86_64
[2016-12-12 04:07:37 +0000]   see https://go.cpanel.net/rpmcheckfailed for more information
[2016-12-12 04:07:37 +0000]   The Administrator will be notified to review this output when this script completes
=> Log closed Mon Dec 12 04:07:37 2016
[2016-12-12 04:07:37 +0000]   17% complete
[2016-12-12 04:07:37 +0000] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1481515546.log --force` failed, exited with code 1 (signal = 0)
=> Log closed Mon Dec 12 04:07:37 2016
=> Log closed Mon Dec 12 04:07:37 2016

Regards

cPanelMichael

December 12, 2016 18:36

Hello, Please post the output from the following commands on the affected system:

cat /etc/redhat-release
grep mysql-version /var/cpanel/cpanel.config
rpm -qa|grep MySQL
cat /etc/systemd/system/mysql.service
cat /var/cpanel/rpm.versions.d/cloudlinux.versions

Note that last command is only applicable if you have installed CloudLinux. Thank you.

bdariyes

December 13, 2016 05:23

thanks for quick reply. The outputs are below:

cat /etc/redhat-release
CentOS Linux release 7.2.1511 (Core)

grep mysql-version /var/cpanel/cpanel.config
mysql-version=5.5

rpm -qa|grep MySQL
compat-MySQL50-shared-5.0.96-4.cp1136.x86_64
cpanel-perl-522-MySQL-Diff-0.43-1.cp1156.x86_64
MySQL56-test-5.6.30-1.cp1156.x86_64
MySQL56-server-5.6.30-1.cp1156.x86_64
MySQL56-client-5.6.30-1.cp1156.x86_64
compat-MySQL51-shared-5.1.73-1.cp1150.x86_64
MySQL56-shared-5.6.30-1.cp1156.x86_64
MySQL56-devel-5.6.30-1.cp1156.x86_64

cat /etc/systemd/system/mysql.service
[Unit]
Description=MySQL Server
ConditionPathExists=!/etc/mysqldisable

[Service]
Type=simple
ExecStart=/usr/bin/mysqld_safe
User=mysql
Group=mysql
WorkingDirectory=/usr
LimitNOFILE=65536

[Install]
WantedBy=multi-user.target

And i dont have Cloud linux installed. regards

December 13, 2016 14:22

Code: grep mysql-version /var/cpanel/cpanel.config mysql-version=5.5

Edit this file and replace this value with:
mysql-version=5.6
This will match the installed RPMs on your system. Then, run the following commands:

/scripts/update_local_rpm_versions --edit target_settings.MySQL55 uninstalled
/scripts/update_local_rpm_versions --edit target_settings.MySQL56 installed
/scripts/check_cpanel_rpms --fix

Let us know if this helps to address the issue. Thank you.

December 13, 2016 16:44

At first thanks, I have edit the cpanel.config file. But when i run this command I got an error. I try to fix it by reading several forum post but still its giving same error. Any suggestion?

/scripts/update_local_rpm_versions --edit target_settings.MySQL55 uninstalled
perl: warning: Setting locale failed.
perl: warning: Please check that your locale settings:
    LANGUAGE = (unset),
    LC_ALL = (unset),
    LC_CTYPE = "UTF-8",
    LANG = "en_US.UTF-8"
    are supported and installed on your system.
perl: warning: Falling back to a fallback locale ("en_US.UTF-8").

Kind regards

December 13, 2016 17:02

perl: warning: Falling back to a fallback locale ("en_US.UTF-8").

The command should have still completed successfully, despite that warning message. The warning message is unrelated, and discussed on the following third-party URL: How to fix a locale setting warning from Perl? Thanks!

December 14, 2016 05:53

Thanks for your help, The Problem was solved. I just need to restart the server and try your commands.

December 14, 2016 10:11

I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.

cPanel Update Issue

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