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mailer-daemon + autoresponders

Comments

25 comments

  • Infopro
    What's the email say, are you speaking of bounced emails?
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  • daemoncesar
    When the client sets the automatic response (Vacation)
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  • Infopro
    My apologies, I'm still unsure what you're asking here. Could you please expand on the issue a bit more?
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  • daemoncesar
    My client sets up automatic vacation message. This message is arriving in my mailbox (server root) through mailer-daemon@myserver.domain.com
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  • Infopro
    Check this thread to see if it's of use: Autoresponders producing e-mails to Mailer-Daemon
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  • daemoncesar
    not working :(
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  • Infopro
    Is the Auto Responder setup correctly with an email account and charset? The docs may be of some use to you: Autoresponders - Documentation - cPanel Documentation
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  • daemoncesar
    utf-8 Any suggestion ?
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  • Infopro
    Are these valid emails bouncing back to you, or auto responses to spam email addresses that don't actually exist? Post one of the emails here after editing out the real domain(s), email, IP addresses to look at.
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  • daemoncesar
    Valid Email ...
    Delivered-To: myemail@gmail.com@gmail.com Received: by 10.140.23.75 with SMTP id 69csp1268684qgo; Fri, 16 Dec 2016 01:36:37 -0800 (PST) X-Received: by 10.157.43.122 with SMTP id f55mr1500597otd.271.1481880997517; Fri, 16 Dec 2016 01:36:37 -0800 (PST) Return-Path: Received: from zeus.myserver.net.br (zeus.myserver.net.br. [69.xx.xx.xx]) by mx.google.com with ESMTPS id c33si3835975otb.179.2016.12.16.01.36.37 for (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128); Fri, 16 Dec 2016 01:36:37 -0800 (PST) Received-SPF: pass (google.com: domain of administracao@domainmycliente.com designates 69.xx.xx.xx as permitted sender) client-ip=69.xx.xx.xx; Authentication-Results: mx.google.com; dkim=pass header.i=@domainmycliente.com; spf=pass (google.com: domain of administracao@domainmycliente.com designates 69.xx.xx.xx as permitted sender) smtp.mailfrom=administracao@domainmycliente.com DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; d=domainmycliente.com; s=default; h=Date:Message-Id:Subject:Content-type :From:Content-Transfer-Encoding:MIME-Version:To:Sender:Reply-To:Cc:Content-ID :Content-Description:Resent-Date:Resent-From:Resent-Sender:Resent-To: Resent-Cc:Resent-Message-ID:In-Reply-To:References:List-Id:List-Help: List-Unsubscribe:List-Subscribe:List-Post:List-Owner:List-Archive; bh=JCzqp9Lk2LVKe4adKQ2OAX+Z3Z+/xlahHPWlj6Qfu1k=; b=UH8JDLJd1DatKKyVMRv6oksFzL UlZQGBGcL3LZ9O3q+Mz6xPjtqPhCoWAdwNBx+PWUHbTp1iwZXG0SmuqpMx0WuMHCs/jVYrDClSDoR o7xCwBvN4Ehk7BmICZvbe4qADYenkdKIfVfBAQEZ29i7K+yUZHnPUpJKECR0qd9DWcBjf3ezdukhD cO/mTPTvFgSlbB6MjDOOMCIsfJY1DUWdYg2GwYnSwOrB8vctNHozpzA7FK27b2C3YueOtq/CnPovf o8d0OtAxhHiX2ZQHVaY9LAyPF6KTrRITTyXr1veRgdqb19h1BXdiUP8rz+raffStJ0DCv1enhmv+R U2J/gk6w==; Received: from funerari by zeus.myserver.net.br with local (Exim 4.87) (envelope-from ) id 1cHowO-00007s-Lr for Mailer-Daemon@zeus.myserver.net.br; Fri, 16 Dec 2016 07:36:36 -0200 To: Mail Delivery System X-Autorespond: Mail delivery failed: returning message to sender MIME-Version: 1.0 X-Loop: Mail Delivery System Precedence: auto_reply X-Precedence: auto_reply Content-Transfer-Encoding: 8bit From: "My Client" Content-type: text/plain; charset=utf-8 Subject: E-mail fora de utiliza""o Message-Id: Date: Fri, 16 Dec 2016 07:36:36 -0200 X-AntiAbuse: This header was added to track abuse, please include it with any abuse report X-AntiAbuse: Primary Hostname - zeus.myserver.net.br X-AntiAbuse: Original Domain - zeus.myserver.net.br X-AntiAbuse: Originator/Caller UID/GID - [519 520] / [47 12] X-AntiAbuse: Sender Address Domain - domainmycliente.com X-Get-Message-Sender-Via: zeus.myserver.net.br: authenticated_id: funerari/from_h X-Authenticated-Sender: zeus.myserver.net.br: administracao@domainmycliente.com Ol" Esse e-mail n"o est" mais sendo utilizado. Favor enviar o e-mail para gerencia@domainmycliente.com Atte.
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  • Infopro
    This isn't an actual email address is it?
    Delivered-To: myemail@gmail.com@gmail.com
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  • daemoncesar
    Is whm's admin email. myemail@gmail.com
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  • Infopro
    If you send an email of your own to your client at his email address that he has the auto responder setup on, do you get a proper auto response or no?
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  • daemoncesar
    Yes. It works
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  • Infopro
    What are the settings for this account under the Default Address section of his cPanel, discard or forward?
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  • daemoncesar
    3 options... The system currently forwards mail for "root" to "mymail@gmail.com". The system currently forwards mail for "cpanel" to "mymail@gmail.com". The system currently forwards mail for "nobody" to "mymail@gmail.com". The notification level is medium and high. In notification you have many options. Which one should be the autoresponder?
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  • Infopro
    options...

    Those options are in WebHost Manager. In the cPanel account with the autoresponder setup, email section > Default Address. What's this set to?
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  • daemoncesar
    Catch any email that is sent to an invalid email address for your domain. For more information, read the documentation. Managing: Default Address Maintenance Send all unrouted email for the following domain: Current Setting: :fail: No Such User Here
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  • Infopro
    If you can send an email and you get an auto response properly, we can assume that's working under normal circumstances. Does the account have a valid email address setup under Contact Information for the account? Top right corner of the cPanel, where the user's name is shown, is a menu with a link to Contact Information.
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  • daemoncesar
    this option: Enter an email address to receive account notifications and password reset confirmations. Do not use an email address that your cPanel account owns. --- Was with a valid account from the same domain. Changed to ....gmail.com...
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  • daemoncesar
    I could not solve it ... :(
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  • cPanelMichael
    Hello, Feel free to open a support ticket using the link in my signature so we can take a closer look and see what's happening. You can post the ticket number here so we can update this thread with the outcome. Thank you.
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  • Sebastien Lagace
    We are experiencing the same issue, what was the solution?
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  • cPanelMichael
    Hello, Internal case CPANEL-11294 is open to address an issue where Autoresponders respond to non-delivery reports (example, Mailer-Daemon). There's no workaround available at this time, other than to try the solutions offered in threads like this: Autoresponders producing e-mails to Mailer-Daemon You can also find a corresponding feature request at: Ignore bouncebacks when the autoresponder is on I'll update this thread with more information on the status of CPANEL-11294 as it becomes available. Thank you.
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  • cPanelMichael
    Hello, To update, CPANEL-11294 is scheduled for inclusion with cPanel version 66 and should address the issue reported on this thread. Thank you.
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