Autossl issues multiple autossl updates

adonius

• December 21, 2016 12:10

I have a new server that was migrated to new network and it now has autossl The original accounts have now propagated so autossl is working The problem is I setup a new domain and this is what happened I made it a reseller My network set the ptr to allow it's own mail server info I gave it a dedicated IP that is considered 'shared' It's now days and the autossl seems to be stuck The new domain has 3 entries in the manage autossl section where you see old autossl updates So is there a way to clear all these instances with a + meaning it is still trying to resolve Thus far the new domain does not work with https The rest of my domains are fine It's just this new domain that was given reseller status on a shared ip that it is properly named for and the only unusual thing is it has the ptr work done by the network to release the domain as a email level domain I'm concerned that seeing multiple entries in the manage autossl area of whm means the domain is choking on the autossl All domains has had 2 instances of updates run since we did this domain and all have now resolved So any ideas on how to purge all this autossl requests for the same domain that now spans across several days and none have resolved Is this 'normal' Also this looks to be the only account DKIN enabled for some reason in account info Is there anything I can check to see it was done right

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  cPanelMichael

  • December 21, 2016 17:29

  It's now days and the autossl seems to be stuck

  
  Hello, Could you browse to the "Logs" tab in "WHM >> Manage AutoSSL" and let us know the output for this domain name from the most recent log file? Thank you.

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  adonius

  • December 21, 2016 17:34

  The newest entry has only a few entries and the latest was it has finished checking The first one doesn't have the + and it has a long log of request cert entries So all in all it looks like there's now 5 different instances of a cert request for that 1 account The only difference in this account is DKIM was enabled and I don't see that on other domains So first instance has no + and now has a cert lookup running hourly creating lots of lines in the log The most recent instance and the 3 others all have a + and not as many lines

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  cPanelMichael

  • December 21, 2016 17:42

  Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  adonius

  • December 21, 2016 17:53

  I went to my 'support' area in my WHM and it's asking for my cpanel customer info Do I need to setup one or is it done already since it's a new server with new cpanel license? Anyway, I'm stuck in step 3 or is it 4 of the create ticket I don't know if I have to create a cpanel customer account now but I have a licensed cpanel/whm installed by the network

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  adonius

  • December 21, 2016 18:15

  I created account and here is the support ticket 8076591

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  adonius

  • December 22, 2016 09:46

  autossl finally grabbed a new cert for the new domain so 48 hours was the 'auto' process not bad for a free cert that used to cost a few bucks and a lot of time to install it properly definite winner autossl

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  cPanelMichael

  • December 22, 2016 15:42

  Hello, I'm happy to see the certificate was successfully processed. Thank you for updating us with the outcome.

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