Backups to Amazon S3 not completing properly

Matt Klein

• December 22, 2016 16:36

I have configured our WHM to Amazon S3 without issue, however, it doesn't appear to be backing up all the accounts. We have roughly 204 accounts on our Server and I count 159 accounts in the Amazon S3... is there a reason they all would not be coming over?

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  cPanelMichael

  • December 23, 2016 15:15

  Hello @Matt Klein, First, browse to "WHM >> Backup User Selection" to make sure backups are enabled for all of the accounts. If so, the next step is to review the backup logs to see what's happening. The system stores backup logs in the /usr/local/cpanel/logs/cpbackup/ directory. The log filenames correspond to the second at which the system created them, in Unix epoch time. Could you review the most recent log and verify if there were failures for any of the missing accounts? If there are no failures, review the transporter logs in the /usr/local/cpanel/logs/cpbackup_transporter/ directory to see if the failure is occurring during the transportation of the archives to the destination. Thank you.

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