Checking what is being identified as spam

b0bcatz

• December 31, 2016 15:53

Hi guys, I keep requesting a resend of a flight itinery from an airline company and they just never show up in my email account (Cpanel webmail or Outlook). How do I check what is being identified as Spam mail and being sent to the Spam folder. I cannot seem to find a way to view what is in the folder, only see a Clear button. Newby here, so please bear with me if my syntax is incorrect. Thanks for any help.

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  cPanelMichael

  • January 03, 2017 22:45

  Hello, The Track Delivery option within cPanel is useful if you'd like to track the delivery of a specific message: Track Delivery - Documentation - cPanel Documentation Could you verify if the message was actually delivered? Note that you may also want to reach out to your web hosting provider, as they can simply view /var/log/exim_mainlog to determine exactly what happened to the message. Thank you.

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