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Could not create a new account: WHM

OppaOppa
Namaste! I have recently setup a VM and have installed cpanel successfully. I also have created additional domain in the server but while creating third domain, I am getting error. When i try to create a new account from whm (root login), i get: "A fatel error or timedout occured while processing this directive. [show]" This error is displayed in background and in lightbox or popup screen i can see: "Adding Entries to httpd.conf", in new account creation process and nothing happens. I tried multiple times to create new account. Now the strange part is, after seeing this error, if i try to create a new account again with same domain; i get following error: " Account Creation Status: failed (XID jbqjhs) A DNS entry for "example.com" already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed. " Now I go to "Delete a DNS Zone", and delete the dns zone for the domain i was trying to create account. And again try to create the account. I get following error: " Account Creation Status: failed (XID sfsftb) This system already has an account named "example". " Now this makes no sense, as cpanel was not able to create a new account and now first it said dns exists but no account was available. After I delete dns zone for the domain, then account appears in the account list. Finally deleting the account from the list, I am able to go to create a account option and repeat the process. I have repeated this process of deleting dns zone and account for multiple times and tried to create account but with zero successes. I have attached the first error i face while creating a new account. I need urgent help.

Comments

11 comments

Date Votes
  • Infopro
    Is the server properly setup? I see a message at top about quotas.
    0
  • OppaOppa
    I hope it should have been setup well. Is there anything you saw wrong? I was able to setup upto 2 accounts without this issue, please help me figureout what might have been missed.
    Is the server properly setup? I see a message at top about quotas.

    0
  • Infopro
    Is there anything you saw wrong?

    Yes, the message about quotas at top of your WebHost Manager. Have you rebooted yet?
    0
  • OppaOppa
    I hope it should have been setup well. Is there anything you saw wrong? I was able to setup upto 2 accounts without this issue, please help me figureout what might have been missed.

    I have rebooted the server and still same issue is displayed. Screenshot is attached.
    0
  • Infopro
    See if either of these threads is useful: SOLVED - Can't Create New Account in WHM Can't Create New Account in WHM
    0
  • jlucho
    first repair fix quota with : /scripts/fixquotas Then review that you have not created that domain before, see . WHM -> DNS FUNCTIONS -> DELETE DNS ZONE If you can see the domain, delete Then re-create it with CREATE ACCOUNT
    0
  • OppaOppa
    See if either of these threads is useful: SOLVED - Can't Create New Account in WHM Can't Create New Account in WHM

    Hello, I have tried both the suggestion you have provided above and non of them worked. Please let me know what could be done? Regards,
    0
  • OppaOppa
    See if either of these threads is useful: SOLVED - Can't Create New Account in WHM Can't Create New Account in WHM

    I have tried both the options discussed in above tickets and none of if is working.
    0
  • OppaOppa
    first repair fix quota with : /scripts/fixquotas Then review that you have not created that domain before, see . WHM -> DNS FUNCTIONS -> DELETE DNS ZONE If you can see the domain, delete Then re-create it with CREATE ACCOUNT

    Tried your suggestions but is not working.
    0
  • Infopro
    Please feel free to open a ticket directly to cPanel Technical Support about this.
    0
  • OppaOppa
    Okey thank you.
    0

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