Adding new email gives error

WebHostPro

• December 28, 2016 13:56

I keep getting this non descriptive error every time I try to add an email for a cPanel account. - Removed - Any idea what could be the cause?

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  cPanelMichael

  • January 04, 2017 19:18

  Hello @DWHS.net, It looks like the error message was moderated. Could you post the output from /usr/local/cpanel/logs/error_log when you encounter the error message, or let us know the message that appears in the UI? Thank you.

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  WebHostPro

  • January 04, 2017 22:59

  Sorry it was too long ago, I don't remember what the issue was or solution. Maybe if I saw the image :)

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  Infopro

  • January 05, 2017 09:22

  I've attached the image to your original post.

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  WebHostPro

  • January 05, 2017 16:48

  That's right, they overwritten the config files in the root of the account's cPanel. I had to run the email permissions fix several times rebooting exim in between. For some reason one time didn't do it.

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  cPanelMichael

  • January 05, 2017 17:33

  That's right, they overwritten the config files in the root of the account's cPanel. I had to run the email permissions fix several times rebooting exim in between. For some reason one time didn't do it.

  
  Hello, Do you know which particular configuration files were overwritten or removed? Thank you.

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  WebHostPro

  • January 05, 2017 17:42

  I don't sorry. To be honest we might of done more to fix it, I don't fully remember anymore. I know it took a lot of time and work to trouble shoot but ended up being a pretty easy fix.

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  cPanelMichael

  • January 05, 2017 17:52

  I know it took a lot of time and work to trouble shoot but ended up being a pretty easy fix.

  
  I'm glad to see the issue is resolved. Feel free to let us know if you require any additional assistance. Thanks!

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